SHEREEN MAGDY
Sr Business Support
Dubai
Summary
Dynamic and results-driven professional recognized for exceptional time management and problem-solving abilities. Strong commitment to reliability and adaptability, with a rapid capacity to learn and implement new skills effectively. Eager to leverage these strengths to foster team success and contribute to organizational growth. Proactive approach ensures alignment with strategic goals while driving continuous improvement.
Overview
10
10
years of professional experience
Work History
Sr. Business Support
Symrise Inc
08.2022 - 06.2025
- Acting as the Sr. Business Support coordinator for Kraft Heinz in North America, working closely with the Global Account Director and the internal cross-functional teams to ensure all customer requests are duly and efficiently met (regulatory documents, customer briefs, pricing requests, product samples, proactive demos...etc).
- Acting as the Caldic Account Manager, managing the day to day customer requests for the North America region and acting as the commercial contact for the customer at Symrise; tasks and responsibilities including: all project briefs, samples, products, pricing, customer requests, regulatory requests, budgeting).
- Acting as the Account Manager for the North America list of House Accounts (50 customers winning 1 m$ of new business over the last two years.
- Acted as the Sales Lead for project "Warehouse", transferring 42 products from Canada to the North America updated management decision resulting in a 1.5 m$ annual savings.
- Initiated the North America Distributors Portfolio of fully commercialized 200 single products, aiding in improving our project’s response time and win rate.
- Led and facilitated a pricing training session for the North America Business Support team in Q4 2023.
Business Support
Symrise Inc
09.2019 - 08.2022
- Supported National Account Managers, in the management of selected Symrise Accounts in North America
- Responsible for the collection and distribution of all data required by selected customers.
- Assist with pricing requests, initiatives and negotiations for selected customers.
- Supported execution of flavor briefs including managing project timelines, coordinating project meetings, debriefing projects, closing projects and involvement in projects tastings.
- Engaged in development of Key Accounts plans for customers in Canada.
- Increased sales efficiency by regularly communicating with sales, Flavorists, and BUs, resulting in improved sales team collaboration.
Operations Analyst
Ferrari Financial Services Englewood Cliffs
04.2018 - 04.2019
- Handling customer support issues to address customer or dealer concerns.
- Consulting project for ongoing implementation system.
- Assist in the development and improvement in policies and procedures (corporate credit card policy)
- Provide and analyze multiple periodic report for improved performance
- Managing vendor communication and support including any change requests and performance improvements
- Handling communications for inspections and appraisals for 'Select customers'
Business Analyst
TH Geyer Ingredients GmbH & Co
04.2015 - 10.2016
- Fully managed the beverages business support function including projects, budgeting, and white spot analysis
- Helped the team in improving projects win rate by 4.2%
- Managed export orders with a satisfaction rate of 98.2% achieved
- Analyzed potential white spot markets with in Europe providing the Business Development team with data needed to build the company’s sales strategy
- Acted as the main contact person for Th.Geyer at Symrise holding the responsibility to fully liaise on all project details and deliverables
- Customer Relationship Officer Arab Bank Performed quarterly analysis to customer’s interactions and data throughout the customer life cycle
Education
Budget Accounting & Financial Management Professional Certificate -
Rutgers University
02.2019
Bachelor of Business Administration - undefined
Middlesex University
07.2011
Skills
- Budgeting
- Account Management
- Project Management
- Team Leader
- Customer-centric
- SAP
- MS Office
- Sales Force
- Teamwork and collaboration
- Problem-solving
LANGUAGES
English - Proficient
German - Intermediate
Arabic - Native
Timeline
Sr. Business Support
Symrise Inc
08.2022 - 06.2025
Business Support
Symrise Inc
09.2019 - 08.2022
Operations Analyst
Ferrari Financial Services Englewood Cliffs
04.2018 - 04.2019
Business Analyst
TH Geyer Ingredients GmbH & Co
04.2015 - 10.2016
Bachelor of Business Administration - undefined
Middlesex University
Budget Accounting & Financial Management Professional Certificate -
Rutgers University