Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Shereen Deeb Shanably

Ajman

Summary

I'am a well-motivated and progressive person, I aspire to join a well-reputed organization, so that I can find a dynamic and inspiring environment for work and apply my skills for mutual benefit of company and myself. Friendly and skilled person with comprehensive background in medicine. Highly skilled at building trust and rapport with customers quickly to understand needs. Comfortable in high-pressure situations, making rapid and effective decisions.

Overview

16
16
years of professional experience

Work history

Account handler

Aqar private properties
Ajman, UAE
03.2011 - 03.2018
  • Enforced service standards to maintain establishment reputation for excellence.
  • Negotiated buying conditions and sales contracts to secure lucrative deals.
  • Determined strategic direction of organisation based on industry knowledge and market research.
  • Oversaw business staffing and training, building successful, customer-focused team.

Customer service representative

du
Dubai, UAE
01.2006 - 01.2009
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Answered customer telephone calls promptly and improved on-hold wait times.

shcool secretarory

ajman private shcool
ajman, uae
09.2002 - 09.2005
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Diploma of Education - computer science

middle east
UAE
09/1997 - 09/1999

High School Diploma -

sawda bint zamaa
Ajman

Skills

  • Data Entry
  • Administrative support
  • Copyright and legal infringements knowledge
  • Excellent communicator
  • File storage and backups
  • Digital dictation and transcription
  • Efficient multitasker
  • Customer relations
  • Problem-solving
  • Product knowledge
  • Quality Control
  • Inventory control

Languages

English
Advanced
Arabic
Native

Timeline

Account handler

Aqar private properties
03.2011 - 03.2018

Customer service representative

du
01.2006 - 01.2009

shcool secretarory

ajman private shcool
09.2002 - 09.2005

Diploma of Education - computer science

middle east
09/1997 - 09/1999

High School Diploma -

sawda bint zamaa

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Shereen Deeb Shanably