Sheref Yehia

(Communication Skills/Multitasking/Satisfaction)

From 2020 to 2021 (call center agent)

• Booked Appointment for patients and took care of their needs on professional way.
• Answered more than 200 call on daily bases with the High Satisfaction rate.

From 2021 and Current (call center Supervisor)

• Measured and improved customer satisfaction through feedback surveys and analysis.
• Built positive rapport and relationships for high levels of customer satisfaction.

• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Received multiple positive reviews acknowledging dedication to excellent customer service.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Generated new sales leads to achieve and exceed monthly sales goals.

• Coordinated schedules and timelines for events.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Performed event coordination for larger parties and gatherings.
• Inspected event facilities to confirm conformance to customer requirements.