SHEREHAN MOURSI

• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
• Created and implemented policies to improve operational efficiency and patient care quality.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.

• Managed and strengthened relationships with key stakeholders, including government agencies, community leaders, and industry partners, to support the company’s objectives and enhance its reputation.
• Developed and implemented strategic communication plans to ensure consistent messaging and alignment with company goals.
• Organized and coordinated events, press conferences, and meetings to foster positive interactions between the company and its stakeholders.
• Resolved concerns and handled feedback from stakeholders in a timely and effective manner, maintaining trust and transparency.
• Analyzed public sentiment and provided recommendations for improving stakeholder engagement and communication strategies.

• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.

• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Performance Management, Giving Feedback, Project Management, Coaching, Foster Teamwork, Supervision, Staffing, Business Knowledge, Technical Leadership, Technical Management, Vision
• Develop and implement school policies, Manage teaching and non-teaching staff
• Oversee the budget and other financial matters, Organise school events and activities
• Ensure the safety and wellbeing of pupils, Monitor and assess school performance
• Liaise with stakeholders and the local community

• Helping the teacher with educational programs
• Taking care of children
• Supervise on activities