Sherif Adel
Abu Dhabi
Summary
Dynamic business relationship officer with a proven track record at Adib, excelling in client onboarding and portfolio management. Leveraging effective communication and technical proficiency, I consistently achieved monthly targets, driving growth in liability products while ensuring compliance and delivering exceptional customer service. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Business relationship officer (SME)
Adib
ABU DHABI
03.2019 - Current
- KEY achievements include achieve monthly traget for NTB and CASA balances .
- identify and onboard new business clients , praticularly in targeted sectors such as mainland compaines and free zones
- manage and grow a portfolio of business clients focusing in liabilty products .
- Managed customer claims and inquiries while adhering to defined policies and guidelines.
- Achieved monthly targets, contributing to overall team success in reaching gross targets.
- Executed computer-based tasks with high accuracy and efficiency.
- Ensured compliance with bank policies and auditor recommendations to protect company interests.
Customer services officer
Adib
06.2014 - 02.2019
- Perform all sales-related activities for existing and potential customers to achieve assigned financial targets.
- Cross-sell all bank products and services.
- Handle customer inquiries and deliver excellent service through communication and teamwork.
- Report to the Customer Relationship Manager.
- Ensure full awareness of all products provided and stay updated on all changes and amendments to product features, procedures, and processes.
- Promote bank products by providing consistent, accurate, and transparent information to customers.
- Achieve assigned sales targets and contribute to the overall achievement of the team.
- Maximize cross-selling growth of the existing customer base and identify new potential selling opportunities.
- Follow up and close selling/cross- selling lead referrals.
- Proactively participate in bank product campaigns and promotions.
- Consistently illustrate high levels of customer orientation and professionalism in day-to-day conduct.
Teller
Adib
12.2008 - 05.2014
- All the teller objective like deposit cash checks withdrawal cash checks, clearing checks, issue demand draft and pay orders and telex transfer submit.
Teller
Citi bank
02.2008 - 11.2008
- All the teller objective like deposit cash checks withdrawal cash checks, clearing checks, issue demand draft and pay orders and telex transfer submit and foreign currency exchange.
Education
ENGLISH COURSE - English Language
MILITARY COLLEGE
CAIRO , EGYPT 10.2007
Bachelor of Commerce - Accounting
Ain Shams University
Egypt10.2005
Skills
- Effective communication
- Problem-solving
- Interpersonal skills
- Time management
- Conflict resolution
- Technical proficiency
- Customer focus
- Adaptability
- Team collaboration
- Attention to detail
- Microsoft Office expertise
Awards
- Anti money laundry and compliance certificate, bank training
- 7 CERTIFICATE 100 %, Mistry shopper
Personal Information
- Date of Birth: 08/07/82
- Nationality: Egyptian
Timeline
Business relationship officer (SME)
Adib
03.2019 - Current
Customer services officer
Adib
06.2014 - 02.2019
Teller
Adib
12.2008 - 05.2014
Teller
Citi bank
02.2008 - 11.2008
ENGLISH COURSE - English Language
MILITARY COLLEGE
Bachelor of Commerce - Accounting
Ain Shams University