Sherif Hussein
Dubai
Summary
Results-driven project management professional with over 15 years of experience across digital, retail, and business development sectors. Adept at leading cross-functional teams, driving strategic initiatives, and delivering projects on time and within budget. Proven ability to enhance customer experiences, optimize operational efficiency, and manage complex, high-value projects. Strong leadership and communication skills, with expertise in leveraging digital innovations to improve performance. Recognized for excellence in team management, process improvements, and consistently exceeding targets in dynamic, high-pressure environments.
Overview
19
19
years of professional experience
Work History
Assistant Project Manager
Etisalat UAE
03.2019 - Current
- Managed a team as a delegate in a high-pressure environment
- Collaborated with cross-functional teams to define project scope, objectives, and deliverables, ensuring alignment with stakeholders’ expectations.
- Developed detailed project plans, schedules, and budgets, tracking progress against key milestones
- Validate the requirements and deliverables that describe the product(s) or service(s) that the project/program will produce
- Identified and mitigated potential project risks and issues, minimizing impact on timelines and deliverables.
- Facilitated regular communication with stakeholders and senior management to provide updates on project progress, risks, and dependencies
- Ensured adherence to Agile project management methodologies, conducting regular sprint planning and retrospectives
- Support the vision and strategy for new innovations and digital technologies/transformation to improve the customer journey
- Wrote weekly/biweekly reports to update upper management on progress
- Acted as the project manager’s right hand, defining project scope, managing schedules and budgets using Asana, and leading change management to ensure on-time, quality project deliverables.
- Led project kickoff meetings, defining success criteria and establishing clear project deliverables in collaboration with cross-functional teams and stakeholders
- Continuous seeking/identifying of the automation opportunities to improve the efficiency, quality and reduce cost.
Customer Experience Officer
etisalat
02.2018 - 03.2019
- Led initiatives to enhance customer experience by analyzing feedback and identifying opportunities for system and process improvements
- Collaborated with cross-functional teams to develop and implement strategies that improved customer satisfaction and optimized service delivery.
- Monitored key performance metrics of retail sales representatives, identifying areas for improvement and providing actionable insights to drive performance.
- Spearheaded process enhancements and established new guidelines, resulting in increased customer satisfaction and more efficient operations.
- Leveraged digital technologies and innovations to streamline the customer journey, enhancing overall experience and driving higher engagement.
- Actively managed stakeholder communications to ensure alignment on customer experience goals and performance outcomes.
Retail Manager
Etisalat
10.2016 - 02.2018
- Developed and executed strategic initiatives to optimize store operations, resulting in increased efficiency and improved customer satisfaction.
- Led and supervised a team of employees, ensuring smooth operations during shifts and consistently meeting performance goals.
- Delegated tasks effectively to maximize productivity and maintain high standards of customer service.
- Managed inventory control, including forecasting, placing orders, and ensuring timely stock replenishment to meet customer demand.
- Provided hands-on support by assisting customers, resolving complex issues, and maintaining a customer-first approach.
- Implemented merchandising strategies to enhance store presentation and drive sales growth.
- Trained and mentored employees on best practices in store operations and customer service, fostering a high-performance team environment.
Business Development Manager
Pandora eg
02.2013 - 09.2016
- Led a high-performing team of sales professionals to execute strategic sales initiatives, consistently exceeding aggressive sales targets.
- Defined target markets and crafted data-driven sales strategies, resulting in successful penetration of new market segments and revenue growth.
- Fostered long-term relationships with key decision-makers in target accounts, driving repeat business and cultivating partnerships.
- Negotiated and closed complex, high-value deals, leveraging a deep understanding of business integration and market needs.
- Developed strategic negotiation positions by aligning new business ventures with company objectives, analyzing risks, opportunities, and partner requirements.
Retail Store Manager
Etisalat Egypt
08.2011 - 02.2013
- Spearheaded store operations management, driving store sales goals while ensuring operational efficiency and superior customer service.
- Implemented store layout and merchandising strategies that enhanced customer experience and boosted sales performance.
- Managed inventory levels, ensuring optimal stock availability to meet customer demand while controlling overhead costs.
- Recruited, trained, and developed a high-caliber team, instilling operational best practices and delivering consistent customer satisfaction.
- Resolved escalated customer issues with a focus on retention and positive customer outcomes, fostering long-term customer loyalty.
- Established a results-oriented work environment, consistently maintaining a clean, organized, and customer-focused store
Retail Team Leader
etisalat
10.2010 - 08.2011
- Led a team of sales associates in a high-end retail environment, driving a customer-centric culture and exceeding sales targets.
- Monitored performance metrics, provided actionable feedback, and motivated the team to continuously improve and achieve individual sales goals.
- Developed and executed sales strategies, successfully increasing store profitability and customer engagement.
- Utilized sales data and trends analysis to identify business opportunities, optimize merchandising strategies, and improve inventory management.
- Negotiated sales with high-value clients, consistently closing deals and driving store revenue growth.
Sales supervisor
mobinil
06.2009 - 10.2010
- Reviewed sales reports
- Analyzed sales data and identified sales opportunities
- Developed sales strategies
- Implemented sales plans
- Managed sales team
- Achieved sales targets.
Retail senior sales executive
mobinil
05.2007 - 05.2009
- Led team of salespeople
- Presented products to clients
- Achieved sales targets.
Customer Care Representative
Vodafone
01.2006 - 04.2007
- Delivered exceptional customer service by addressing inquiries, resolving concerns, and processing orders with accuracy and professionalism.
- Provided first-line support for customers, effectively resolving complex issues and ensuring customer satisfaction.
- Worked closely with other departments to streamline processes and improve service delivery, contributing to an enhanced customer experience.
- Maintained a high level of professionalism in all customer interactions, resulting in positive customer feedback and retention.
Education
No Degree - Currently Pursuing PMP/PRINCE2 Certification
PMI
06.2024
Professional Trainer Skills - undefined
Presentation Skills
Business Practice Professional Diploma - undefined
Customer Experience Management
TOT Course - undefined
etisalat
Marketing management - undefined
Life career planning
professional sales consulting course -
Etisalat
Basic Business Skills Acquisition (BBSA) - undefined
Future Generation Foundation (FGF)
Common law - undefined
Cairo University
Mini MBA - undefined
AUS - etisalat
06.2011
Skills
- Effective Communication: Skilled in conveying complex information clearly to diverse audiences, facilitating smooth collaboration and stakeholder engagement
- Time Management & Prioritization: Adept at balancing multiple projects and deadlines, ensuring timely delivery without compromising quality
- Critical Problem Solving: Proficient in identifying challenges and implementing strategic solutions to overcome obstacles and drive results
- Collaborative Teamwork: Strong team player with a proven ability to work cross-functionally, fostering collaboration and achieving shared goals
- Leadership & Mentorship: Experienced in leading teams through high-pressure situations, motivating individuals to achieve peak performance
- Project Performance Evaluation: Skilled in assessing project outcomes, tracking KPIs, and driving continuous improvement through data-driven insights
Awards
- Outstanding performance 2021
- 2022
- Outstanding Retail Operations 2020
- Etisalat
- Sales Conference 2021
- 2021
- Best Duty Manager 2018
- Head of Zone 1
- 2019
Hobbies and Interests
- Exploring distant lands
- Bowling
- Horse Backriding
- Shooting
Personal Information
- Date of Birth: 02/09/84
- Nationality: Egyptian
Timeline
Assistant Project Manager
Etisalat UAE
03.2019 - Current
Customer Experience Officer
etisalat
02.2018 - 03.2019
Retail Manager
Etisalat
10.2016 - 02.2018
Business Development Manager
Pandora eg
02.2013 - 09.2016
Retail Store Manager
Etisalat Egypt
08.2011 - 02.2013
Retail Team Leader
etisalat
10.2010 - 08.2011
Sales supervisor
mobinil
06.2009 - 10.2010
Retail senior sales executive
mobinil
05.2007 - 05.2009
Customer Care Representative
Vodafone
01.2006 - 04.2007
No Degree - Currently Pursuing PMP/PRINCE2 Certification
PMI
Professional Trainer Skills - undefined
Presentation Skills
Business Practice Professional Diploma - undefined
Customer Experience Management
TOT Course - undefined
etisalat
Marketing management - undefined
Life career planning
professional sales consulting course -
Etisalat
Basic Business Skills Acquisition (BBSA) - undefined
Future Generation Foundation (FGF)
Common law - undefined
Cairo University
Mini MBA - undefined
AUS - etisalat
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