- Microsoft Office (Word, Excel, PowerPoint, Access) - Oracle JDE System - Google Workspace (Docs, Sheets, Gmail, Drive) - Internal Reporting & Ticketing Systems
SHERIF KAMEL HASSAN
Senior Operations Controller | Abu Dhabi Branch Supervisor
Dubai
Summary
Results-driven Operations Controller and Abu Dhabi Branch Supervisor with diverse experience in operations, transport logistics, and vehicle fleet management. Skilled in field performance supervision, team leadership, workflow optimization, and coordinating across departments. Strong background in vehicle oversight including maintenance follow-up, issue diagnosis, and ensuring operational readiness. Known for maintaining compliance, solving challenges under pressure, and delivering consistent results.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Senior Operations Controller | Abu Dhabi Branch Su
Dubai Taxi Corporation
03.2023 - Current
- Dubai Taxi Corporation – Abu Dhabi, UAE | MAR 03– PresentLed operational control and supervision for daily field activities in Abu Dhabi branch.
Managed a team of drivers and monitored KPIs to ensure service quality.
Handled escalated issues, ensured compliance with RTA and company standards.
Reduced delays and downtime through data analysis and performance reports.
Coordinated directly with the Operations Sector to align with strategic goals.
Company Owner
BidayatkheerShepping Company
01.2020 - Current
- Developing and implementing quality standards.
- Developing and implementing quality control systems.
- Monitoring and analysing quality performance.
- Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met.
- Collaborating with operations managers to develop and implement controls and improvements.
- Ensuring that workflows, processes, and products comply with safety regulations.
- Investigating and troubleshooting product or production issues.
- Developing corrective actions, solutions, and improvements.
- Reviewing codes, specifications, and processes.
- Good merchandising skills
- Analytical and problem solving skills.
- Good user of MS Office (Access, Excel, Word, Power Point).
- Good user of Internet.
- Good communication skills.
- Serious, punctual, on call 24 hours if the situation requires.
- Active & Initiative.
Manager Engineer
Chevrolet Katameya Service
01.2017 - 01.2020
Sales Account Manager
Radioshak
01.2015 - 01.2017
Supervisor Control Engineer
Shell
01.2012 - 01.2015
Quality Control & Sales Executive
Master Chevrolet
01.2008 - 01.2011
Quality Engineer
Leoni Auto Braiding Company
01.2004 - 01.2008
Education
Bachelor Of Mechanical Engineering(Quality Contro) - Mechanical Engineering&Quality Control
The Workers University – Cairo, Egypt
Cairo, EgyptSkills
Operational planning and workflow optimization
Employment History
Quality Engineer, Leoni Auto Braiding Company, Egypt, 2004, 2008, Quality Control & Sales Executive, Master Chevrolet, Egypt, 2008, 2011, Supervisor Control Engineer, Shell, Egypt, 2012, 2015, Sales Account Manager, Radioshak, Egypt, 2015, 2017, Manager Engineer, Chevrolet Katameya Service, Egypt, 2017, 2020, Company Owner, Bidayatkheer Shepping Company, 2020, Present, Developing and implementing quality standards., Developing and implementing quality control systems., Monitoring and analysing quality performance., Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met., Collaborating with operations managers to develop and implement controls and improvements., Ensuring that workflows, processes, and products comply with safety regulations., Investigating and troubleshooting product or production issues., Developing corrective actions, solutions, and improvements., Reviewing codes, specifications, and processes.
Personal Information
- Date of Birth: 08/27/83
- Nationality: Egyptian
- Driving License: 1st class- International license
- Marital Status: Married
- Visa Status: resident
Qualifications Strengths
- Possess a professional experience as Cars Sales Executive and Customer service specialist.
- Comprehensive written and verbal communication skills in English & Arabic.
- Highly organized and ability to balance multiple tasks simultaneously.
- Good motivator with excellent sales and customer service skills.
- Ability to solve customer queries as well as set goals and meet objectives efficiently.
- Possess exceptional administrative and organizational skills.
Disclaimer
I declare that the above facts given by me are true to the best of my knowledge and belief.
Accomplishments
- Improved fleet readiness by implementing proactive maintenance schedules and checklists.
- Reduced driver complaints by 30% through performance tracking and real-time feedback.
- Initiated new driver briefing system to ensure clarity in daily targets and conduct expectations.
- Assisted in improving branch response time to incidents and escalations by coordinating with internal departments.
- Contributed to reducing fuel consumption variance by monitoring driver behavior and usage reports.
Additional Information
- UAE Driving License – Light Vehicle
- Full availability for shift-based work and on-call duties
- Strong knowledge of RTA operational procedures and vehicle standards
- Eligible to work across all Emirates
- Comfortable working under pressure and handling high-risk escalations
Software
Interests
- Automotive technology and smart vehicle systems - Team leadership and people development - Process improvement and operational efficiency - Public transportation innovation - Problem-solving under pressure - Reading about management and productivity
Timeline
Senior Operations Controller | Abu Dhabi Branch Su
Dubai Taxi Corporation
03.2023 - Current
Company Owner
BidayatkheerShepping Company
01.2020 - Current
Manager Engineer
Chevrolet Katameya Service
01.2017 - 01.2020
Sales Account Manager
Radioshak
01.2015 - 01.2017
Supervisor Control Engineer
Shell
01.2012 - 01.2015
Quality Control & Sales Executive
Master Chevrolet
01.2008 - 01.2011
Quality Engineer
Leoni Auto Braiding Company
01.2004 - 01.2008
Bachelor Of Mechanical Engineering(Quality Contro) - Mechanical Engineering&Quality Control
The Workers University – Cairo, Egypt
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