Sherif Tawfic
Dubai ,UAE
Summary
Experienced Relationship Manager with a demonstrated history of working in the banking industry for 20 years. Skilled in Sales, Management, Business Relationship Management, Account management, Recruiting, and Training. Strong sales professional with a Master's Degree of Business Administration and Management from Preston University and a Bachelor’s Degree focused in Faculty of Commerce.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
Work history
Sales Manager
Kandy Real Estate
Dubai, United Arab Emirates
2023.11 - Current
- Get new projects or units’ instruction from private developer or secondary market exclusive
- Deal with enquiries and conclude sales
- Regular training on project to ensure the team are aware of project updates
- Liaise with members of other departments and get to know the individuals and their markets both for the purpose of obtaining information and cross selling of business services
- Monitored sales team performance, providing effective training to help reach revenue and profit targets and administration of all procedures in sales tracking, maintaining records of all transactions in accordance with RERA regulations
- Responsible for all project reporting
- Conduct monthly KPI reviews and annual appraisals with junior members of the sales team as required
- Comply with the rules and regulations of the Dubai Lands Department (DLD) and the Dubai Real Estate Regulatory Agency (RERA)
- Coordinate the pre-plan, site set up and launch of future projects.
Real Estate Expert
Good Luck Commercial Broker
Dubai
2022.09 - 2023.10
- Aiming to assist investors and buyers to take appropriate decisions regarding property purchases and help them to allocate their money at the right place and right time
- Build and promote strong, long relationships by partnering with them and understanding their needs
- Maintain solid relationships with business partners such as Banks, Developers, Real estate introducers
- Handling HNW clients with an aim successful closure to leads obtained from ‘Alternate channels
- Participate in developer events/conferences to help promote ‘Mortgage’ and ‘wealth’ advisory programs.
Team Leader
Aafaq Islamic Finance
Dubai, United Arab Emirates
2021.04 - 2022.08
- Responsible for collecting & achieving the monthly target for the team
- Providing leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Selling and promoting all products
- Using the best channels to sale Bank products (Calls-Faxes-Follow up- Public relation) Resolving & improving customer complaints
- Training new staff and improving their capabilities
- Training staff to resolve complaints appropriately to maintain customer satisfaction.
- Trying to balance between company reputation & customer satisfaction.
- Represented organisations at seminars, conferences and business events.
Relationship Manager
Dubai Islamic Bank
Sharjah
2015.02 - 2020.03
- Manages Affluent customer relationship
- Identify new and potential relationship opportunities by continually exploring and prospecting for viable relationships in order to achieve relationship target
- Providing a full range of products and services to meet their needs
- Selling several investment products with capital protected and non-capital investment
- Responsible for acquisition of new client relationship for this segment, maintenance, and growth of existing client relationship
- Meeting revenue targets for Investment, assets, and liabilities
- Achieve high level of service standards and maximize client satisfaction and compliance with central bank and anti-money laundering regulations
- Follow up with customer account status
- Update the given portfolio and increase the total amount and number of customers
- Identify relationship needs to effectively sell/cross sell products and services to meet the relationship retention, maintenance, growth and revenue targets as set by unit
- Sells products by establishing contact and developing relationships with prospects, recommending solutions
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Relationship Manager
Emirates NBD
Sharjah
2009.04 - 2014.12
- Identify and solve varied level of problems at a significant level of complexity due to volume of transaction and/ or importance of customers
- Customer segment in territory
- Selling several investment products with capital guaranty and non-capital guaranty
- Provide product features, customer benefits, pricing, competitive comparison, and prospective customer profile
- Responsible for staying current in knowledge of accounts, non-insured products, insurance of accounts, cash management services/products, and to answer customer inquiries, both over the telephone and in person
- Implement and monitor system and process linking customer to back office to ensure operational efficiency according to required services delivery standards
- Team player and contribute to achievement of goals based on the key performance indicators in the branch
- Also, to support and coach new staff to make easier their assimilation in the Emirates NBD family
- Provide constructive and constant feedback on improvement of product
- Services, a process which may either reduce cycle time or cost or enhance customer satisfaction
- Determine needs and manage the bank’s delivery to service and product to meet those needs.
Assistant Territory Manager
Emirates NBD
Sharjah
2007.09 - 2009.03
- Responsible for collecting & achieving the monthly target for the team
- Monitoring and directing staff to reach our goals
- Selling and Promoting for Loans
- Client Contact Point Verification
- Sales Support and Contacts
- Verification signature, Pay the cheuqe for the client, Bring clearance letter
- Using the best channels to sale Bank products (Calls-Faxes-Follow up- Public relation) Resolving & improving customer complaints
- Training new staff and improving their capabilities.
Assistant Sales Manager
Emirates NBD
Sharjah
2006.02 - 2007.08
- Ensure the efficient functioning of the area and maximize productivity & profitability through the successful achievement of the targets assigned
- Monitoring and encouraging the sales towards meeting their individual business target by providing them with performance mentoring
- Excellent in dealing with numbers and formulas and analysis
- Recruiting, training, coaching, developing sales skills motivating, directing, and disciplining the employees
- Handling the clients’ queries, suggestions and complaints
- Ensuring compliance with the management vision and strategy
- Handling more than 6 members in the team in the branches
- Organizing the Annual leave plan and Companies' payroll.
Retail Business Executive
Emirates NBD Bank
Sharjah, United Arab Emirates
2005.02 - 2006.02
- Achieving the monthly target to verify financial effectiveness
- Selling and promoting for: Loans & A/C Opening Approving Companies Listed within its Categories Client Contact Point Verification signature, Pay the cheuqe for the client, bring clearance letter Using the best channels to sell Bank product (Calls-Faxes-Follow up- Public relation
- Resolving & improving customer complaints
- Training new staff if requested.
- Built and maintained loyal, long-term customer relationships through effective account management.
Senior Sales Executive
Citi Bank
Dubai
2003.11 - 2005.02
- Responsible for collecting & achieving the monthly target to verify financial effectiveness
- Selling and promoting for: Salary transfer, Loans, Credit Cards, SB
- A/C Opening
- Approving Companies Listed within its Categories
- Client Contact Point Verification
- Sales Contacts and support
- Using the best channels to sale Bank products (Calls-Faxes-Follow up- Public relation) Resolving & improving customer complaints
- Training new staff if requested
- Trying to balance between Bank’s reputation & the customer satisfaction
- Clearing up wrong ideas about Bank’s credibility in the market
- Filing System– archiving data.
Direct Sales Executive
Citi Bank
Cairo
2002.12 - 2003.07
- Selling and promoting for: Credit Cards
- Builds business by identifying and selling prospects, maintaining relationships with clients
- Contributes to team effort by accomplishing related results as needed
- Maintains relationships with clients by providing support, information, and guidance, researching, and recommending new opportunities.
Education
High School Diploma - undefined
SAINT FATIMA SCHOOL
1996.01 - 1997.04
Bachelor's Degree - Faculty of Commerce
Port Saeed University
1998.01 - 2003.04
Master's Degree - Business Administration and Management
Preston University
UAE 2008.01 - 2010.04
Skills
- Customer Service
- Relationship Management
- Business development
- Sales expertise
- Account management
- Lead generation
- Excellent communication skills
- Sales pipeline management
- Sales training
- Product knowledge
- Public speaking
- Attention to Detail
Accomplishments
- Best Salesperson for the months of (July and September) 2005
- The Best Salesperson of the year 2005 in Emirates bank
- Best Salesperson for the month of (December) 2006
- The Best Salesperson of the year 2006 in Emirates bank
- Best Salesperson of the month of (February) 2007
- The Best performance for October 2006 as an Assistant Territory Manager
Languages
Arabic (Mother Language)
Native
English (Fluent)
Fluent
Personal Information
- Place of birth: Cairo, Egypt
- Date of birth: 03/29/79
- Nationality: Egyptian
- Marital status: Married
- Visa status: Employment “transferable Visa - possible”
Timeline
Sales Manager
Kandy Real Estate
2023.11 - Current
Real Estate Expert
Good Luck Commercial Broker
2022.09 - 2023.10
Team Leader
Aafaq Islamic Finance
2021.04 - 2022.08
Relationship Manager
Dubai Islamic Bank
2015.02 - 2020.03
Relationship Manager
Emirates NBD
2009.04 - 2014.12
Master's Degree - Business Administration and Management
Preston University
2008.01 - 2010.04
Assistant Territory Manager
Emirates NBD
2007.09 - 2009.03
Assistant Sales Manager
Emirates NBD
2006.02 - 2007.08
Retail Business Executive
Emirates NBD Bank
2005.02 - 2006.02
Senior Sales Executive
Citi Bank
2003.11 - 2005.02
Direct Sales Executive
Citi Bank
2002.12 - 2003.07
Bachelor's Degree - Faculty of Commerce
Port Saeed University
1998.01 - 2003.04
High School Diploma - undefined
SAINT FATIMA SCHOOL
1996.01 - 1997.04