Sherif Nassef

Strategic Leadership

• Driving comprehensive IT strategy that directly supports organization's overall goals, with focus on cost reduction and resource optimization.
• Offering strategic input in executive meetings to influence technology investments and resource allocation.
• Advising executives on short-term and long-term IT upgrade requirements.

Modernization & Transformation

• Successfully spearheading migration of legacy systems to cloud, enhancing flexibility and scalability.
• Championing change management initiatives related to technology upgrades, promoting adoption across organization.

Project & Team Management

• Overseeing IT delivery operations, including architecture design review, implementation, testing, and deployment, ensuring project requirements and costs are met.
• Managing and leading cross-functional teams across multiple large-scale projects, ensuring on-time and on-budget delivery.
• Managing team of 5 senior-level professionals within specialized vertical and overseeing daily operations
  Managing lifecycle replacement of both hardware and software.

Process Improvement & Delivery Excellence

• Integrating warehouse management system software applications to centrally manage critical tasks.
• Supporting continuous process improvement for IT delivery, focusing on robustness, efficiency, and compliance.
• Engaging analytical SMEs to troubleshoot critical process deviations and drive process enhancements.

Leadership & Development

• Evaluating employee performance and providing constructive feedback for ongoing improvement.
• Setting aggressive targets to drive team success and motivation.
  

• Interacted and negotiated with vendors, outsource and contractors to secure products and services.
• Collaborated with executive leadership to align departmental goals with overall strategic objectives, maximizing ROI on technology investments.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Coordinated cross-functional teams in the development and launch of new technology initiatives, fostering collaboration across departments.
• Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.
• Ensured seamless integration between departmental systems through diligent management of interdepartmental communication channels.
• Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality support for the organization.

• Delivered top-notch customer service through proactive problem-solving, addressing concerns promptly, and maintaining open lines of communication with clients.
• Communicated regularly with customers concerning data exchange and technology integration.
• Played a pivotal role in successful launch of new products and services by overseeing cross-functional teams and managing timelines effectively.
• Performed proof of concept demonstrations, instructing potential customers on benefits of VIVATicket for Monorail and "The View at the Palm", and Retail Green.
• Mentored team members on best practices for achieving key objectives in a timely manner while upholding company values.
• Drafted integration plans to ease assimilation of products into customers' business infrastructure.
• Implemented and maintained technology and software budget.
• Collaborated closely with stakeholders across different departments ensuring alignment on company goals and overall strategy.

• Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.
• Conducted regular performance reviews with agents to identify areas for improvement and establish career goals.
• Developed strong relationships with key stakeholders to enhance overall business performance.
• Optimized resource allocation efforts by assessing departmental needs and reallocating resources effectively, keeping in mind the organization's overall objectives.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Improved network efficiency by implementing new server configurations and optimizing system operations
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices
• Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort
• Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations
• Oversaw IT department operations and training
• Implemented and maintained technology and software budget