Sherin Helal
Abu Dhabi
Summary
Accomplished Pharmacist with over 22 years of experience, including a pivotal role at The Life Corner, showcases a blend of pharmaceutical distribution familiarity and exceptional customer service skills. Proven track record in enhancing patient care through effective medication dispensing and rigorous safety protocols. Excelled in streamlining operations and mentoring teams, significantly improving service quality and efficiency. Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
22
22
years of professional experience
Work History
Pharmacist
The Life Corner
11.2022 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
Pharmacist
SEHA - AMBULATORY HEALTHCARE SERVICES
11.2014 - 11.2022
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
Pharmacist in Charge, Head of Quality Control Team
LIFELINE MEDICINE SHOPPE PHARMACY
08.2011 - 11.2014
- Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Maintained a clean and organized pharmacy workspace, adhering to strict sanitation guidelines for the safe handling of medications.
- Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
- Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet patients'' needs.
- Implemented cost-saving measures within the pharmacy department without compromising quality of service or patient care standards.
- Conducted regular staff meetings to keep employees informed about company updates, policies, regulations, and professional development opportunities.
- Streamlined pharmacy operations by continually reviewing and updating standard operating procedures, resulting in improved efficiency.
- Ensured proper storage conditions for temperature-sensitive medications, maintaining product integrity and minimizing waste due to spoilage.
Pharmacist In Charge
DELMA PHARMACY
02.2011 - 08.2011
- Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Maintained a clean and organized pharmacy workspace, adhering to strict sanitation guidelines for the safe handling of medications.
Hospital Pharmacist
AL MANSUORA INTERNATIONAL HOSPITAL
04.2002 - 10.2008
- Reviewed and monitored patient past and present medication records, checking for errors, incompatibilities and adverse reactions to avoid future complications.
- Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
- Verified safety and accuracy of physician orders.
- Maintained strict compliance with relevant laws, regulations, policies, and procedures related to hospital pharmacy practice.
- Dispensed and procured medicinal products and supplies used in hospital.
- Maintained patient and medication records in compliance with government regulations and department policies and procedures.
- Served as a preceptor for pharmacy students and residents, helping them develop vital clinical skills and knowledge.
- Provided accurate drug information to healthcare providers on the safe use of medications within the hospital setting.
- Actively participated in hospital committees focused on enhancing patient safety through continuous performance improvement efforts.
- Performed pain assessment and took appropriate action according to standard operating procedures.
- Implemented various medication therapy management services, such as drug therapy monitoring, pharmacokinetic dosing, and therapeutic drug monitoring.
- Responded to queries regarding dosages, indications and drug availability.
- Assisted with the development of clinical practice guidelines and protocols to ensure evidence-based medication use across the institution.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed drug and supply inventories.
- Educated patients on proper medication use.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
Education
Bachelor of Science - Bachelor Degree in Pharmacy
AL MANSOURA UNIVERSITY
Egypt07.2001
Skills
- Over 22 years experiences in pharmacy field
- Hospital and retail pharmacy professional
- Pharmaceutical distribution familiarity
- Pharmaceutical storage awareness,
- Strong background in FDA drug safety guidelines
- Prescription filling training
- Customer Service and Communication Skills
- Prescription Verification
- Drug Inventory Management
- Medication Dispensing
- Dispensing Medications
- Patient Counseling
- Patient Education
- Drug safety
- Maintaining records
- Prescription Filling
- Sales skills
- Pharmacy Ethics
- Pharmacy Inventory and Recordkeeping
- Billing management
- Licensed Pharmacist( HAAD & DOH)
- Resolving Complaints
- Documentation skills
Languages
English
Bilingual or Proficient (C2)
Timeline
Pharmacist
The Life Corner
11.2022 - Current
Pharmacist
SEHA - AMBULATORY HEALTHCARE SERVICES
11.2014 - 11.2022
Pharmacist in Charge, Head of Quality Control Team
LIFELINE MEDICINE SHOPPE PHARMACY
08.2011 - 11.2014
Pharmacist In Charge
DELMA PHARMACY
02.2011 - 08.2011
Hospital Pharmacist
AL MANSUORA INTERNATIONAL HOSPITAL
04.2002 - 10.2008
Bachelor of Science - Bachelor Degree in Pharmacy
AL MANSOURA UNIVERSITY
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