Sherin Sam
Dubai,United Arab Emirates
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
8
8
years of professional experience
Work history
IT Service Support Specialist (Customer Facing)
DHL
Dubai
03.2022 - Current
- Providing technical assistance for DHL Customer Facing IT Services
- Attend technical concerns with logistics and shipment process
- Assist new customers to onboard for DHL API Integration & troubleshooting.
Client Service Executive
Aives Australia Immigration Services
Dubai
06.2021 - 02.2022
- Managing front desk and walk-in clients regarding queries or complaints
- Sales & Follow up for the Primary Product with the Initial Migration
- Maintaining timely follow ups & healthy communication with existing Clients for their individual Migration procedures.
Customer Relations Executive cum Content Writer
Wishtree Infosolutions LLC
Dubai
12.2020 - 03.2021
- Managing clients with updates and requirements about their work
- Creating Blogs and Contents for Social Media Marketing, websites and blogs
- Social Media Management and Maintaining healthy relationship with clients.
Associate Consultant
Tata Consultancy Services
Kingston
06.2018 - 01.2020
- Technical support with Telstra WA- Inbound, Telstra ASIK (Assisted Self Install Kit) blended back of house
- Providing solutions to queries of technicians (on site) with DOS manual programming and helping them with manual troubleshooting
- Guiding customers in installing Telstra Gen 2 MODEM without the help of technicians on site.
Level 1 Customer Consultant
Sutherland Global Services
Airoli
05.2016 - 04.2018
- Assigned the task of receiving customer calls regarding request of services and products
- Handled the responsibilities of troubleshooting products and services to meet customer satisfaction
- Consult and analyze with customer about the services and products offered by the organization
- Performed additional tasks as delegated
- Creating and maintain customer call logs
- Promoting the supportive image of the company in every way possible.
Education
Bachelors - Mass Media & Communications
Wilson College
Mumbai, IndiaSkills
- Communication skills
- Social media marketing
- Customer-focused
Languages
English, Hindi, Malayalam
Custom
Blog/Feature writing
Personal Information
- Date of birth: 02/06/95
- Nationality: Indian
- Marital status: Single
Affiliations
- Writing
Accomplishments
Best Support Partner recognitions in DHL Express AE
Timeline
IT Service Support Specialist (Customer Facing)
DHL
03.2022 - Current
Client Service Executive
Aives Australia Immigration Services
06.2021 - 02.2022
Customer Relations Executive cum Content Writer
Wishtree Infosolutions LLC
12.2020 - 03.2021
Associate Consultant
Tata Consultancy Services
06.2018 - 01.2020
Level 1 Customer Consultant
Sutherland Global Services
05.2016 - 04.2018
Bachelors - Mass Media & Communications
Wilson College
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