Sherin Thenyshery
Umm al quwain,UAE
Summary
Dedicated highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
27
27
years of professional experience
Work history
Duty manager
Pearl Retail Store, Umm Al Quwain
Umm Al Quwain, United Arab Emirates
11.2010 - 04.2025
- Identified areas of improvement through regular performance assessments of staff members.
- Handled complaints professionally, leading to improved customer retention rates.
- Ensured customer satisfaction with prompt problem resolution.
- Handled cash transactions accurately for financial integrity.
- Implemented promotional initiatives for increased footfall during off-peak hours.
- Oversaw stock checks and reordering, ensuring product availability at all times.
Store manager
Bluemoon International General Trading
Ajman
04.2003 - 08.2009
- Coordinated with sales team to manage high-demand products effectively, minimising out-of-stock situations.
- Scheduled timely delivery of products to ensure steady flow within the supply chain cycle, reducing potential disruptions.
- Maintained excellent supplier relationships for smooth operations and consistent deliveries.
- Monitored stock movement, swiftly addressing any discrepancies or issues identified.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Sales supervisor
Barracuda Beach Resort
Umm Al Quwain
04.1998 - 04.2003
- Fostered a positive work environment, enhancing employee morale and productivity.
- Negotiated deals with suppliers, securing best prices for products.
- Maintained up-to-date knowledge of market trends for informed decision-making.
- Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
Education
Bachelor of Arts -
Calicut University
Calicut 03.1998
Diploma of Higher Education -
Jaganath ITC
Thalassery 03.1995
Certificate of Higher Education -
IJMHS
Kottiyoor 03.1993
Skills
- Complaint handling excellence
- Microsoft Office proficiency
- Basic accountancy
- Stock control methods
- Sales promotion techniques
- Team Leadership
- Customer relations
Languages
Malayalam
Native
English
Upper intermediate
B2
Arabic
Intermediate
B1
Hindi
Advanced
C1
Timeline
Duty manager
Pearl Retail Store, Umm Al Quwain
11.2010 - 04.2025
Store manager
Bluemoon International General Trading
04.2003 - 08.2009
Sales supervisor
Barracuda Beach Resort
04.1998 - 04.2003
Bachelor of Arts -
Calicut University
Diploma of Higher Education -
Jaganath ITC
Certificate of Higher Education -
IJMHS