Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sherine Auf

Sherine Auf

Dubai

Summary

Dynamic professional with a proven track record at Dubizzle Cars, excelling in negotiations and customer relations. Adept at driving repeat business through exceptional communication and a keen eye for detail. Successfully managed high-volume transactions while enhancing customer satisfaction and predicting inventory needs, showcasing both analytical and interpersonal skills.

Overview

9
9
years of professional experience

Work History

Purchaser

Dubizzle Cars
03.2022 - Current

- Purchase vehicles throughout a region on behalf of a dealer or network of dealers.

- Purchase cars which fast movers with a good price for company to resale.

- Good Communications skills with customers and amazing negotiations skills through out giving best customer experience.

- pricing cars based on market prices.

-help predict future inventory needs, and analyze price trends.

Customer Support Specialist

Dubizzle Cars
01.2021 - 03.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Marketing Executive

Invest Gate Magazine
02.2018 - 08.2020
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Completed and submitted monthly and yearly reports to support executive decision making.

Senior Officer

Fetchr
10.2016 - 01.2017
  • Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
  • Directed work of employees, monitoring quality, compliance and productivity.
  • Produced reports each month outlining [Type] metrics.
  • Coached junior team members, fostering professional growth and improving overall team performance.

Education

Mass Communication - Public Relation

Modern University of Technology And Information
Cairo , Egypt
03-2016

Skills

  • Negotiations Skills
  • Communications Skills
  • Multi-tasker
  • Eye for Detail

Accomplishments

* Achieving Top Preforming Profit Margin Purchaser in Dubizzle cars in Sep 2023 - August 2024

* Every Month achieving Top 3.



Timeline

Purchaser

Dubizzle Cars
03.2022 - Current

Customer Support Specialist

Dubizzle Cars
01.2021 - 03.2022

Marketing Executive

Invest Gate Magazine
02.2018 - 08.2020

Senior Officer

Fetchr
10.2016 - 01.2017

Mass Communication - Public Relation

Modern University of Technology And Information
Sherine Auf