SHERWIN SAPINOSO
Dubai,UAE
Summary
10+ years of hands-on experience in ecommerce, warehouse operations, and team leadership. Proven success in leading high-performance teams, optimizing inbound/outbound processes, and using systems like SAP, Odoo, ERP, and Anchanto. Known for solving problems fast, keeping operations on track, and delivering results under pressure.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
Work history
WAREHOUSE OPERATION TEAM LEADER
SPORTER.COM
Dubai South, UAE
12.2021 - 08.2025
- Led warehouse operations with 3PL (IDL Logistics) to meet daily targets & KPIs
- Coordinated closely with the commercial team to manage inbound/outbound shipments and wholesale orders
- Handled customer service inquiries and complaints, identifying root causes for order or delivery issues
- Supported administrative tasks, including monthly purchase requests for 3PL spend
- Trained and coached team members to enhance skills and performance
- Tracked backlogs and SLAs, providing daily reports for quick resolutions
WAREHOUSE STEP UP SUPERVISOR
AMAZON.AE
Dubai, UAE
09.2017 - 12.2021
- Managed inbound operations and daily task assignments for warehouse staff
- Monitored productivity, implemented coaching for performance improvement
- Promoted workplace diversity and generational collaboration
- Ensured SLA compliance through daily tracking and reporting of backlog issues
Supervisor in Charge
ZOHOR AL-NASEEM RESTAURANT
Unayzah, Kingdom of Saudi Arabia
06.2013 - 05.2017
- Oversaw daily restaurant operations and team coordination.
- Delivered excellent customer service and support to kitchen/delivery staff.
- Managed time, priorities, and communication under high-pressure conditions
Education
College/Vocational - Computer Hardware and Servicing
AMA Computer Learning Center
01.2010 - 01.2011
Secondary - undefined
Nabua National High School
Nabua, Camarines Sur 01.2002 - 01.2007
Elementary - undefined
Nabua Central Pilot School
Nabua, Camarines Sur 01.1996 - 01.2002
Skills
- Warehouse Operations & 3PL Operations
- E-commerce Order Management
- Inbound / Outbound Fulfillment
- Customer Service & Ecommerce Support
- Team Leadership & Coaching
- Microsoft Office, SAP, Odoo, ERP, AFT, Anchanto System
- Problem Solving & Critical Thinking
PERSONAL ATTRIBUTES:
- Efficient, hardworking, dependable & can-do multi-tasking job
- Dedicated to work & fast learner
- Has sense of urgency that can work under time pressure with less/no supervision
PERSONAL DATA:
- Date of Birth: July 14, 1989
- Place of Birth: Nabua, Camarines Sur
- Weight: 70 kg
- Height: 5'9
- Civil Status: Single
- Citizenship: Filipino
- Language: Tagalog, English, Arabic (basic)
Timeline
WAREHOUSE OPERATION TEAM LEADER
SPORTER.COM
12.2021 - 08.2025
WAREHOUSE STEP UP SUPERVISOR
AMAZON.AE
09.2017 - 12.2021
Supervisor in Charge
ZOHOR AL-NASEEM RESTAURANT
06.2013 - 05.2017
College/Vocational - Computer Hardware and Servicing
AMA Computer Learning Center
01.2010 - 01.2011
Secondary - undefined
Nabua National High School
01.2002 - 01.2007
Elementary - undefined
Nabua Central Pilot School
01.1996 - 01.2002
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