Sheryl Castillo
Dubai
Summary
Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering [Number] years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
12
12
years of professional experience
Work History
Receptionist/Front -Desk Cum Customer Service Rep.
AMER 247 (24 Seven Government Transaction Center LLC)
05.2019 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Received and routed business correspondence to correct departments and staff members.
RECEPTIONIST |SECRETARY | HR ASST. |ADMIN.ASST
Dubai Optical Co. LLC
02.2010 - 01.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Served customers and followed outlined steps of service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
RECEPTIONIST /Receptionist/Front Desk Receptionist
AL TAYER INSIGNIA (L.L.C)
07.2008 - 04.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Maintained building security by monitoring logbook and issuing visitor badges.
Education
Bachelor of Science - Bachelor of Science in Computer Science
Data Center College of The Philippines
Philippines 06.2007
Skills
- Travel Planning
- Delivery Coordination
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Customer Complaint Resolution
- Call Answering and Routing
- Administrative and Clerical Support
- Office Supplies and Inventory
- Legal Document Preparation
- Computer Proficiency
- Appointment Booking
- Business Correspondence
- Telephone Answering
- Multi-Line Telephone Skills
- Correspondence and Office Documents
- Patient Reception
- Telephone Reception
Timeline
Receptionist/Front -Desk Cum Customer Service Rep.
AMER 247 (24 Seven Government Transaction Center LLC)
05.2019 - 07.2021
RECEPTIONIST |SECRETARY | HR ASST. |ADMIN.ASST
Dubai Optical Co. LLC
02.2010 - 01.2019
RECEPTIONIST /Receptionist/Front Desk Receptionist
AL TAYER INSIGNIA (L.L.C)
07.2008 - 04.2009
Bachelor of Science - Bachelor of Science in Computer Science
Data Center College of The Philippines
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