Sheryl de Guzman
Dubai
Summary
Detail-orientated Letting Agent promoting a background in successfully working closely with all types of personalities. Possessing the skills needed to engage and interact with people in positive ways.
I am a well-organized, results-driven Consumer Service Professional with 7 years of expertise in handling complex customer and agent issues. In addition, an efficient worker who can adapt well to multicultural contexts and rapidly grasp new procedures to create excellent outcomes with Strong multitasking and prioritization skills, as well as the ability to organize and manage a team. I am enthusiastic about developing great customer relationships, creating brand loyalty, and improving customer engagement for customers' happiness.
Overview
7
7
years of professional experience
Work history
LISTING / OFFICE MANAGER
ERE HOMES REAL ESTATE BROKERS
Dubai
05.2023 - Current
- Create listings/advertisements on the CRM , and publish the adverts online - Property Finder, Dubizzle, Just Property, Bayut, etc.
- Prepares Form A through the Dubai REST application.
- Making calls/emails to clients and getting properties for the sales team to offering properties (lease/sale)
- Responding to complaints from customers and giving after-sales support when requested
- Create tenancy contracts
- Storing data in CRM and presenting reports; handling the processing of all orders with accuracy and timeliness; informing clients of unforeseen delays or problems
- Register brokerage to different Developer groups.
- Providing administrative support as needed.
- Listing properties all Agents Secondary and offplan
- Submitting verification documents Bayut and Propertyfinder;
- Applying for Trakeeshi permit online;
- Solving portal issue different issue by calling, email and chat with Bayut and Propertyfinder support;
- Scheduling photographers;
- Updating the description of all lisiting base on project launch in coordination with marketing team.
- Coordinating secondary market and leasing team by managing schedules, filing documents and communicating information;
- Oversaw office budget to responsibly allocate equipment and resources.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
- Kept accurate records of all resident and tenant correspondence.
- Managed daily and weekly marketing and leasing reports.
- Collected, completed and processed lease applications.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Set appointment times for individuals to tour facilities and see available units.
Front Office Administrator
LUXURY PROPERTY LLC
Dubai, United Arab Emirates
09.2021 - 04.2023
- Taking a large amount of inbound and outbound calls, and dealing with queries about the different properties
- Input call-received leads in the CRM and allocate them to designated property consultants
- Calling all registered Leads, confirming their interest, and assigning them to the Sales & Leasing team
- Creates listings/advertisement on the CRM, Bayut, property Finder, Dubizzle, ETC.
- Enhanced guest experience by anticipating needs and preferences, resulting in fewer complaints.
- Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
- Generated reports and feedback for presentation to general manager.
- Check all documents needed to apply for RERA permit and Be able to use the DLD app even the Dubai REST APP.
- Check all documents needed to apply for RERA permit etc
- Managed administration duties, including updating records, filing bookings, and other tasks as required.
- Be able to use the DLD app even the Dubai REST APP
- Updates information in the CRM to keep client data current
- Updating reports and entering data from the Salescreen into the KPI sheet for offers and transactions made by agents
- Upload an agent's listed properties to YouTube and link them to their CRM listing
- Draft the Tenancy contract and Addendum form that the agents have requested
- Send out a WhatsApp blast with the agent requests
- When the office lady is unavailable, prepare and serve drinks for the CEO, managers, staff, clients, and guests
- Receive incoming goods and deliveries on a daily basis
- Respond to emails received on a daily basis
- Give broad administrative and operational assistance to the whole team
- Working on-site or at home on weekends, such as answering phones and drafting leases
- Perform administrative clerical tasks such as scanning documents, printing, completing Agent-agent draft forms, and providing whatever support is required.
Front Desk Receptionist
Revi Real Estate & Development
Dubai
01.2016 - 01.2021
- Welcomes guests and customers by greeting them, in person or on the telephone and answering or directing inquiries
- Calling all registered Leads, confirming their interest, and assigning them to the
- Sales team
- Verify clientʼs appointment and meeting with the agents and following up with the results
- Maintains client records by updating information in the CRM
- Make Reservation forms and SPA (SALES
- AND PURCHASE AGREEMENT) for client
- Arranging meetings, appointments, and executive travel
- Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; and verifying receipt of supplies
- Ensures operation of equipment by completing preventive maintenance requirements, following manufacturerʼs instructions, calling for repairs and maintaining equipment inventories
- Make and Serve refreshments for the
- CEO, staff, clients, and guests
- Handles petty cash
- Provide admin clerical tasks such as scanning, printing, sending emails to clients and unit owners, process important requirements such as VISA and
- Insurance
- Running errands to the Bank and supply store
- Deposit Cheques and Cash payments from Clients
- Receive daily incoming parcels and deliver mail to addresses.
Education
AB - Communication Arts
Far Eastern University, St. Mary's Academy
Skills
- Multi tasking, Written and Verbal Skills,
- Clerical support
- Database administration
- Office management
- Organisational skills
- Contract management
- Friendly nature
- Office administration
- Organization skills, Fast Learner
- Documentation control
- Data management
- Administrative support
- Expense reporting
- Microsoft Office
Interests
Music, Movies, Reading, Travel
Organizations
United Nations High Commissioner for, .
Maintains customer confidence and
protects operations by keeping
information confidential.
Customer Care Associate,
JMBR (Courier Division)
, 2015 - 2016 | Dubai, United Arab Emirates
Answer incoming calls and attend to,
general client inquiries.
Verify customerʼs location regarding
shipment/bank item delivery via
outbound calls.
Arrange, schedule, and follow up on
delivery information and status with the
divisionʼs operations and management
department.
Resolve service issues and shared the
benefits of additional services.
Occasionally fill in as administrative
support personnel in the office reception
and collection department.
, Make sure customers satisfaction every
time.
Awards
Operations Team Member of the Month
September & November, LP.com
2022
Teamwork Makes the Dreamwork Award
Languages
English
Intermediate
Awards
- Operations Team Member of the Month
- Teamwork makes the Dream work Award
Timeline
LISTING / OFFICE MANAGER
ERE HOMES REAL ESTATE BROKERS
05.2023 - Current
Front Office Administrator
LUXURY PROPERTY LLC
09.2021 - 04.2023
Front Desk Receptionist
Revi Real Estate & Development
01.2016 - 01.2021
AB - Communication Arts
Far Eastern University, St. Mary's Academy
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