Sheryl Stephan

Company Overview: Leading distributor of food, health, and consumer goods across the GCC

• Create and manage comprehensive training schedules for all departments, tracking outcomes and maintaining training records
• Deliver weekly induction sessions to new hires, covering company policies, procedures, and best practices
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Collect feedback from employees and management to identify areas requiring further training and improvement
• Research and implement innovative training methods by attending seminars and incorporating new techniques
• Manage training materials and recommend effective training resources for diverse learning styles
• Design and develop engaging e-learning modules and micro-learning content using Articulate 360 and Vyond
• Improved record keeping system with attention to detail and thoroughness.

Company Overview: Fleet management company specializing in Hours of Service monitoring, GPS tracking, and Dashcams

• Consistently overachieved quarterly sales targets with close rate of 180% - 200%
• Built strong client relationships, identifying business needs and proposing tailored solutions
• Cultivated healthy sales pipeline through cold calling, networking, and lead generation
• Effectively marketed company solutions and services to stakeholders at all organizational levels
• Delivered superior customer service and support to enhance client satisfaction and loyalty
• Tracked market trends to stay ahead of competition.
• Negotiated contracts on behalf of clients, ensuring best possible terms and conditions.
• Monitored competitor activity, staying informed about industry changes.

Company Overview: Provider of customer acquisition solutions in telecommunications sector

• Spearheaded sales efforts, promoting products and generating significant revenue
• Developed and maintained strong client relationships to ensure repeat business and customer loyalty
• Delivered exceptional customer service, addressing queries and troubleshooting issues
• Provider of customer acquisition solutions in telecommunications sector
• Prioritized important tasks effectively under pressure situations ensuring seamless operations during peak times.
• Championed cross-selling initiatives to maximize sales volume and profit margins.

• Developed and delivered lesson plans for Grade 6 & 8 students, fostering an engaging learning environment
• Created assessments for monthly and yearly evaluations, ensuring fair and comprehensive student evaluations
• Directed and organized stage production of Christopher Marlowe's Doctor Faustus
• Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
• Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.

• Delivered lectures on Language and Literature for Intermediate, BA, and BS Hons students
• Directed Shakespearean production of Macbeth for college’s drama society
• Simultaneously worked in Department of Gender Studies, teaching Functional English to BS Hons students
• Enhanced learning outcomes with engaging lesson plans.