Shetty Jayaram
Al Ain City,Abu Dhabi
Summary
Friendly and personable, equipped with excellent communication and customer service skills tailored to creating positive guest experiences. Proficient in handling luggage and providing assistance, combined with keen eye for detail and proactive approach. Dedicated to enhancing guest satisfaction and operational efficiency in Bellman/ Valet Driver role.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Bellman / Vallet Driver
Oryx Grand Jabel Hafeet Al Ain
2013.07 - 2026.06
- Coordinated with other hotel departments to improve operational flow across the hotel.
- Delivered excellent service and careful attention to details to enhance guest satisfaction.
- Maintained a welcoming atmosphere through polite interactions and clear communication skills.
- Worked with concierge team to deliver comprehensive guest services.
- Answered guest questions promptly to support superior customer satisfaction.
- Arranged transportation support to make travel easier for guests.
- Managed stressful situations calmly, reassuring guests during peak hours or busy periods.
- Adhered to traffic rules whilst driving guest vehicles enhancing safety standards.
- Assisted in the maintenance of parking lots, resulting in a neat and organised appearance.
- Delivered impeccable customer service by professionally managing guest vehicles.
- Handled keys responsibly maintaining high levels of trust among clients.
- Provided clear communication to guests about parking procedures and policies for efficient operation.
- Assisted customers with luggage or shopping bags, ensuring their comfort and convenience.
- Parked vehicles carefully preventing any damage or accidents.
- Coordinated parking flow to maximise space use, ticket sales and drive safety.
Education
Diploma -
Govinda Pai Memorial Govt College
Al Ain City, Abu Dhabi 1989.01 - 1991.02
Skills
- Airport transfer arrangements
- Diplomatic mannerism
- Punctuality and reliability
- Room directions
- Concierge services knowledge
- Knowledge of local attractions
- Positive demeanour
- Vehicle parking
- Baggage storage procedures
- Personal grooming
- Luggage handling
- Customer loyalty building
- Driving licence
- Guest escorting
- Complaint handling
- Customer Service
Timeline
Bellman / Vallet Driver
Oryx Grand Jabel Hafeet Al Ain
2013.07 - 2026.06
Diploma -
Govinda Pai Memorial Govt College
1989.01 - 1991.02