Certified Forwarding Manager trained Leaderwith expertise in people management, overseeing projects to meet deadlines and achieve quick turnarounds for critical movements. Experienced in handling large, multi-client logistics accounts with fast, high-volume operations, including break bulk, charter, and rig moves. Proficient in managing military operations and utilizing the MMS (DHL in-house material management system). Skilled in planning and managing hubs, adhering to SLAs and KPIs, and serving as the focal escalation point for customer queries. Maintains high compliance standards with company, client, and industry HSE policies. Supervises staff objectives, conducts appraisals, and supports subordinates in career development. Proficient as a superuser for DHL & Aramex CW1 system, demonstrating strong interpersonal, collaboration, and problem-solving skills. Dedicated to delivering high-quality service and consistent results, with a proactive, hands-on approach. Excels in communication, organisation, and multitasking, capable of leading group discussions and managing projects. Skilled in developing and maintaining a healthy customer pipeline, attracting new business opportunities. Proficient in administrative oversight, recruitment processes, and improving customer service. Committed to exceptional leadership, organisational skills, and communication abilities, leading high-performing cross-functional teams and driving business growth.
· Lead the demobilization project for one of the key clients from Iraq to Jebel Ali within budgeted time with a cost saving of 20 percent
· Managed U.S military demobilization project from Afghanistan to USA via UAE and renegotiated pricing with key vendors and business partners to enhance overall GP by 15 percent.
· Ensured supply chain resilience for key client by recovering a critical generator from an AOG flight thereby eliminating the project related penalty of USD 40,000/- per day.