Shibi Somasundaran
Abu Dhabi,United Arab Emirates
Summary
Accomplished Salesforce professional with extensive expertise in automation processes, custom objects utilisation, and sandboxes deployment. Proficient in Apex programming, reports and dashboards production, and trigger handling, ensuring efficient user permission control and dashboard design. Demonstrates strong AppExchange knowledge and SOQL/SOSL expertise, complemented by a Salesforce certification. Adept at customer service, requirements gathering, software testing, and Salesforce administration. Committed to enhancing CRM management through user training and system troubleshooting while maintaining security and privacy design. Career goals include advancing in client support roles with a focus on cybersecurity fundamentals.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Salesforce Support Specialist
Smaartt
Abu Dhabi
2022.05 - Current
- Improved lead generation process with the implementation of Sales Cloud automation features.
- Ensured seamless business operations by managing change requests and system enhancements.Enhanced data accuracy through rigorous data validation and cleanup processes in Salesforce.
- Managed all aspects of Salesforce configuration to enhance user experience and streamline workflow.
- Resolved technical glitches swiftly minimising downtime and maintaining high levels of service availability.
- Provided tailored solutions for specific business challenges through custom object creation in Salesforce platform.
- Organised detailed reports for strategic business decisions using advanced Salesforce reporting tools.
- Administered role-based access control features ensuring strict adherence to internal policies whilst improving security posture of the firm.
- Increased user efficiency for significant productivity boost by designing customised Salesforce dashboards.
- Supported team members to improve performance with comprehensive Salesforce training programmes.
- Coordinated closely with stakeholders at various levels during project lifecycle; enhanced communication flow and feedback integration.
- Streamlined company operations by implementing efficient Salesforce administrative procedures.
- Maintained robust security controls in Salesforce, resulted in zero breaches during tenure.
- Updated user profiles, permissions and security for accurate, reliable records.
Education
Master of Business Administration - Systems Management
University of Madras
Tamil Nadu/India /2020 - /2022
Master of Computer Applications -
Shiri Kumaran College
Tamilnadu / India /2021 - /2022
Skills
- Automation processes
- Custom objects utilisation
- Sandboxes deployment
- Apex programming
- Reports and dashboards production
- Trigger handling
- User permission control
- Dashboard design
- AppExchange knowledge
- Sandboxes maintenance
- SOQL and sosl expertise
- Customer Service
- Requirements gathering
- Software testing
- Salesforce administration
- User training
- System troubleshooting
- CRM management
- Salesforce certification
- AppExchange app deployment
- Sales path configuration
- Automation process implementation
- Advanced formula writing
- Apex trigger creation
- Security and privacy design
- Client support
- Cybersecurity fundamentals
Languages
English
Fluent
Malayalam
Proficient (C2)
Hindi
Beginner
Certification
- Salesforce Certified Platform Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Service Cloud Consultant
Timeline
Salesforce Support Specialist
Smaartt
2022.05 - Current
Master of Business Administration - Systems Management
University of Madras
/2020 - /2022
Master of Computer Applications -
Shiri Kumaran College
/2021 - /2022