SHIBIN BABU
Dubai
Summary
Results-driven professional with expertise in technical sales, customer relationship management, and consultative selling. Demonstrates a strong ability to provide technical support, pre-sales and post-sales assistance, and training and development to enhance client satisfaction. Skilled in maintenance procedures, cross-functional collaboration, and CRM management to drive operational efficiency and foster long-term client relationships. Committed to leveraging technical acumen and interpersonal skills to achieve business growth and deliver exceptional service.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Asst Sales Manager
MABCO PROFESSIONAL SYSTEMS L.L.C.
Ajman, UAE
06.2024 - Current
- Increased customer satisfaction by providing top-notch service.
- Coordinated with suppliers for timely delivery of products.
- Implemented promotional offers to increase sales revenue.
- Developed marketing strategies for product promotion.
- Collaborated with management to streamline business processes.
- Assisted in managing the store during peak hours, ensuring efficient operations.
- Handled customer queries and complaints professionally, resulting in repeat business.
- Negotiated deals with vendors, securing best prices for products.
Sales Engineer
PLET-Al Hathboor Group
Dubai
01.2022 - 08.2025
- Conducted product demonstrations and presentations to potential clients, effectively showcasing the features, benefits, and competitive advantages of our products and technical services.
- Successfully managed complex sales cycles from prospecting and lead generation to contract negotiation and closing, consistently meeting or exceeding sales quotas.
- Built and maintained strong relationships with key decision-makers and influencers at customer organizations, resulting in repeat business, upselling opportunities, and customer referrals.
- Provided exceptional pre-sales and post-sales support, addressing customer inquiries, resolving technical issues, and ensuring customer satisfaction.
- Regularly updated and maintained accurate records of sales activities, customer interactions, and opportunity pipelines in the CRM system.
Service Engineer
PLET-Al Hathboor Group
Dubai
01.2017 - 01.2022
- Provided technical support and troubleshooting expertise to customers, ensuring prompt resolution of issues and minimizing downtime.
- Conducted on-site installations, maintenance, and repairs of equipment, adhering to strict quality and safety standards.
- Collaborated with cross-functional teams, including sales, engineering, and customer service, to coordinate and execute service projects effectively.
- Developed and delivered comprehensive training programs to customers and end-users, ensuring proper equipment usage and maintenance.
- Documented service activities, including service reports, technical documentation, and customer communication, ensuring accurate and up-to-date records.
Maintenance Engineer
Magnamind Ventures
Kerala, India
01.2015 - 01.2016
- Managed service schedules, prioritized tasks, and optimized resource allocation to meet service level agreements and ensure timely service delivery.
- Conducted regular inspections and audits of machinery and facilities, identifying maintenance needs and potential issues, and implementing corrective actions to ensure optimal performance and safety.
- Led a team of maintenance technicians, providing guidance, training, and supervision to ensure adherence to maintenance schedules and quality standards.
- Collaborated with cross-functional teams, including production, engineering, and procurement, to coordinate maintenance activities, minimize production interruptions, and optimize maintenance resource allocation.
- Assisted in the development and optimization of maintenance procedures, protocols, and standard operating procedures (SOPs) to enhance maintenance efficiency and effectiveness.
Education
BE - Mechanical Engineering
Anna University
01.2011 - 01.2015
Diploma - Product Design
CADD Centre
Certificate - Quality control in Piping Inspection
WQC institute of NDT & inspection Technology
Certification - NDT LEVEL 2
WQC institute of NDT & inspection Technology
Course completion - PMP
Project management institute
Skills
- Technical sales
- Customer relationship management
- Consultative selling
- Technical support
- Pre-sales and post-sales support
- Training and development
- Maintenance procedures
- Cross-functional collaboration
- CRM management
Languages
English
Upper intermediate
Malayalam
Native
Hindi
Intermediate
Tamil
Intermediate
Personal Information
Date of birth: 05/18/93
Timeline
Asst Sales Manager
MABCO PROFESSIONAL SYSTEMS L.L.C.
06.2024 - Current
Sales Engineer
PLET-Al Hathboor Group
01.2022 - 08.2025
Service Engineer
PLET-Al Hathboor Group
01.2017 - 01.2022
Maintenance Engineer
Magnamind Ventures
01.2015 - 01.2016
BE - Mechanical Engineering
Anna University
01.2011 - 01.2015
Diploma - Product Design
CADD Centre
Certificate - Quality control in Piping Inspection
WQC institute of NDT & inspection Technology
Certification - NDT LEVEL 2
WQC institute of NDT & inspection Technology
Course completion - PMP
Project management institute
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