Shibin Sahadevan
Dubai,UAE
Summary
Experienced business development professional with strong background in developing successful new business strategies to maximise selling opportunities. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
Work History
Business development manager
Seamax Shipping Services LLC
Dubai
12.2022 - 04.2025
- Analysed sales data to identify areas for improvement
- Increased sales volume by cultivating strong relationships with clients
- Advised customers on product features and benefits, facilitated informed purchasing decisions
- Managed key accounts for enhanced customer retention
- Monitored industry trends with the aim of staying competitive in the market
- Handled customer queries efficiently, maintained high levels of customer satisfaction
- Delivered exceptional customer service to maximise client satisfaction
- Developed new business opportunities through proactive prospecting and networking
- Built long-term relationships with customers and generated referrals from existing clients
- Performed sales visits to take strategic action on new business leads
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency
- Fostered positive relationships with customers to enhance loyalty and retention
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives
- Identified new leads through data mining and telesales to meet set targets
Operations Manager
Marakish Express Cargo L.L.C
Dubai
12.2012 - 12.2022
- Company Overview: Company Overview: Air and Sea Freight Forwarding
- Proficient in Dubai Ports & Customs documentation, Food control procedures with Municipality, Chamber Of commerce procedures, duty exemption procedures & documentation with Ministry of Finance & Industry, etc
- Optimised workflow procedures with strategic planning and team coordination
- Improved operational efficiency by streamlining processes and implementing strategic plans
- Strong analysis, Planning, organization and consensus-building abilities with effective problem resolution, negotiation and relationship management that produce variable results
- Reduced overhead costs through efficient resource allocation and budget management
- Negotiated contracts with suppliers for cost-effective procurement of resources
- Handled negotiations with outside vendors and service agencies to meet group needs
- Organised financial and operational data to help with yearly budgeting and planning
- Translated senior management directives into actionable front-line policies and implemented changes with staff
- Company Overview: Air and Sea Freight Forwarding
Education
A.M.E - D.G.C.A
A.M.E Training School
P.U.C - Kerala State Board
SREE KRISHNA HIGHER SECONDARY SCHOOL
Skills
- Adaptability to market changes
- Key account handling
- Knowledge of erp systems
- Resilient to pressure
- Product knowledge
- Lead generation
- Customer retention tactics
- Product development
Languages
English
Hindi
Tamil
Malayalam
Personal Information
- Passport Number: S2012291
- Date of birth: 10/29/87
- Nationality: Indian
- Marital status: Married
Custom
I hereby declare that the above mentioned information is true to the best of my knowledge & belief.
Timeline
Business development manager
Seamax Shipping Services LLC
12.2022 - 04.2025
Operations Manager
Marakish Express Cargo L.L.C
12.2012 - 12.2022
P.U.C - Kerala State Board
SREE KRISHNA HIGHER SECONDARY SCHOOL
A.M.E - D.G.C.A
A.M.E Training School
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