Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SHIBUMON B

SHIBUMON B

Buiding number -39,Muroor -23, Near Al leewan Park-45,Abu Dhabi

Summary

Experienced and accomplished Front Office Manager with 4 years of experience looking into leverage extensive background in quality guest service, departmental organization, and great communication into new role. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Front Office Manager

FLAMINGO MARARI BOUTIQUE HOTEL
ALAPPUZHA , INDIA
10.2019 - 07.2023
  • Assessed VIP reservations, amenity orders and resumes for incoming house guests.
  • Communicated room status information to housekeeping team for turnover.
  • Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
  • Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
  • Collaborated with travel agents to respond to special requests for rooms and rates.
  • Participated in interviewing and hiring of front office staff.
  • Reviewed front office log books and guest feedback forms to identify areas needing improvement.

Customer Service Supervisor

LULU HYPERMARKET
DARSAIT, OMAN
12.2014 - 09.2019
  • Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
  • Recruited customer service team members and mentored in company policies and best practices.
  • Communicated courteously with customers by telephone and email.
  • Improved customer service experiences to facilitate organic growth and loyalty.
  • Collected and verified employee time sheets and reported data to payroll.
  • Reviewed processes and practices regularly to achieve business goals.
  • Leveraged strong product and service knowledge to assist customers and resolve issues.

Customer Service Executive

LULU HYPERMARKET
DARSAIT, OMAN
12.2012 - 09.2014
  • Exceeded targets by delivering comprehensive and consistent service.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Escalated complex issues quickly to supervisors to avoid lost revenue.
  • Updated account information after customer calls for well-maintained data accuracy.
  • Resolved complaints with proactive problem-solving and analysis.
  • Answered and re-directed calls for swift resolution.
  • Responded to customer queries and provided excellent customer service.

Sales Executive

GOOD MORNING ENTERPRISES
ALAPPUZHA , INDIA
08.2010 - 05.2011
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
  • Generated new leads and opportunities to maximise revenue.
  • Analysed industry and competitor trends to enhance sales strategy.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Created and implemented area-wise market sector sales and development plans.

Education

Bachelor of Commerce -

CAPITAL UNIVERSITY
INDIA

Diploma - Hotel Management

C-TECH
INDIA

Skills

  • Reception management
  • Guest experience improvement
  • Repeat business strategies
  • Staff engagement techniques
  • Complaint resolution
  • Coaching and training
  • Loyalty schemes knowledge

Languages

English
Intermediate
Hindi
Intermediate
Arabic
Elementary
Tamil
Intermediate
Malayalam
Native

Timeline

Front Office Manager

FLAMINGO MARARI BOUTIQUE HOTEL
10.2019 - 07.2023

Customer Service Supervisor

LULU HYPERMARKET
12.2014 - 09.2019

Customer Service Executive

LULU HYPERMARKET
12.2012 - 09.2014

Sales Executive

GOOD MORNING ENTERPRISES
08.2010 - 05.2011

Bachelor of Commerce -

CAPITAL UNIVERSITY

Diploma - Hotel Management

C-TECH

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SHIBUMON B