Shidhin Chandran
Dubai
Summary
Dedicated IT professional with extensive experience in system administration, Active Directory management and technical support. Proven ability to enhance organizational IT infrastructure through effective deployment of hardware and software solutions. Successfully led projects that resulted in significant improvements in IT system efficiency and user satisfaction, while demonstrating strong problem-solving and collaboration skills. Committed to continuous learning and adapting to industry trends to drive organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Level 2 IT Support Engineer
Avaso Technologies- (Client Veolia)
Dubai
12.2021 - Current
- Configured and installed hardware and software solutions to meet organizational needs.
- Provided IT onboarding training to new joiners, and a new internal technology update to all end users.
- Maintained and monitored network systems, including firewalls, routers, switches, storage solutions and other hardware components.
- Active Directory and email user account management.
- Supervised and directed workers engaged in the installation of data communication equipment, AV setup for meeting rooms, CCTV solutions, and its software.
- Provided real-time support via phone, email, and remote desktop software, diagnosing customer issues over private and public networks.
- Managed the ticketing system to track, prioritize, and resolve customer support requests, and maintain proper asset management.
System Engineer
RESOLUTION IT
09.2021 - 12.2021
- Resolving issues of clients regarding Office 365 and the Exchange server.
- Install and configure the server, desktop, laptop, and applications.
- Diagnose and troubleshoot routers and switches.
- Manage all IT assets, and coordinate IT asset procurements.
- Good knowledge about firewalls, routers, DHCP, DNS, and network switches.
- Troubleshoot Wi-Fi and network issues.
- Troubleshoot printer issues.
System Support Executive
KIMS Healthcare Management Ltd
10.2017 - 01.2021
- Install and configure Server, Desktop, Laptop and Applications
- Provide IT training and assistance to end users
- Monitor and maintain computer systems and network
- Troubleshoot system, network issues, diagnosing and solving hardware or software issues
- Setup new domain user account, assign privileges, group policies and deal with password issues
- Setup SAP user, assign roles, providing training and assistance to users
- Troubleshoot RFID device and Application Console
- Provide training and assistance for the HIS, Electronic Medical Record (EMR) application to users.
- Monitor and maintain data and call center backup
- Set up and troubleshoot printers, scanners, IP phones, VC devices, CCTV, and access control.
Admin Assistant
ARMITI WLL
02.2016 - 02.2017
- Company Overview: Doha, Qatar
- Maintaining the official documents in a proper way for management
- Updating daily attendance of the workers
- Preparing monthly Timecard of workers for account section
- Updating stock details
- Updating work status of current projects
- Preparing monthly evaluation of employees’ performance for Management
- Doha, Qatar
Education
Bsc. - Computer Science
College of Applied Science
Malampuzha, Kerala01.2014
Higher Secondary -
PMG Higher Secondary School
Palakkad, Kerala01.2011
SSLC -
PMG Higher Secondary School
Palakkad, Kerala01.2008
Skills
- Ticketing systems (Service now)
- ITIL processes
- Active Directory knowledge
- Analytical Problem-Solving Expertise
- Willingness to learn new technologies
- Good interpersonal and communication skills
- Ability to manage independently and work in a team environment
- Operating Systems: Windows XP/2007, 2008, Windows 10, Windows 11
- Applications: SAP, Microsoft 365, Google Workspace, video conference apps
Languages
- English, Malayalam,Tamil, Hindi
Certification
- Lakeside service and support certificate.
Personal Information
- Hobbies: Traveling, Listening Music, Playing Chess, Playing Cricket, Playing Football
- Date of Birth: 02/21/92
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Timeline
Level 2 IT Support Engineer
Avaso Technologies- (Client Veolia)
12.2021 - Current
System Engineer
RESOLUTION IT
09.2021 - 12.2021
System Support Executive
KIMS Healthcare Management Ltd
10.2017 - 01.2021
Admin Assistant
ARMITI WLL
02.2016 - 02.2017
Bsc. - Computer Science
College of Applied Science
Higher Secondary -
PMG Higher Secondary School
SSLC -
PMG Higher Secondary School
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