Shiela May Nuestro Santos
Al Rigga,UAE
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work history
Team leader
Basil and Spice Catering
Jebel ali, Duba UAE
02.2025 - Current
- Improved customer satisfaction through close collaboration with the team.
- Reduced staff turnover with an effective motivation strategy.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
Team Leader
The Red Crab Group of Restaurants/ Pier at Clawdaddy's
Tagaytay City, Philippines
12.2021 - 02.2025
- Oversee the food quality and customer service that the company provides.
- Manages the restaurant’s operation.
- Creates the staff timetable for the week.
- Exhibits a superb leadership personality.
- Responsible for the daily sales reports, kitchen and bar inventories, end of month reports, petty cash reports and theoretical food cost.
- Ensure the team is working orderly.
Senior Dining Staff and Trainor
The Moment Group
Greenhills, Philippines
05.2018 - 01.2021
- Train new hire employees.
- Meet and greet the guests.
- Take guest food and drinks orders.
- Serving guest’s food and beverage orders.
- Providing excellent customer service.
- Deliver checks and collect bill payment.
Dining Staff
Made Nice Supper Club
Makati City
12.2016 - 02.2018
- Greet customers and present menus.
- Offering menu recommendations upon request.
- Serving food and drinks.
- Providing excellent customer service.
- Check guest satisfaction.
Senior Cashier
The Wholesome Table
Salcedo Village, Makati City
02.2015 - 10.2016
- Handles payment transactions efficiently.
- Responsible for the daily cash / POS reports.
- Keeping track of all cash and card transactions.
Head Cashier
The Eight by Cho
Greenbelt 2, Makati City
04.2014 - 12.2014
- Experience in managing cash and card transactions efficiently.
- Recruiting and training cashiers.
- Assisting other cashiers when necessary.
- Process refunds.
- Oversee payment transactions.
Head Cashier
Choi Palace
Eastwood, Quezon City
08.2013 - 02.2014
- Experience in managing cash and card transactions efficiently.
- Recruiting and training cashiers.
- Assisting other cashiers when necessary.
- Process refunds.
- Oversee payment transactions.
- Handles the account receivables of the shareholders.
Dining Supervisor
Yoogane
Tomas Morato, Quezon City
08.2012 - 05.2013
- Head of the restaurant when the owner is not around.
- Directly handles wait staff.
- Works with the whole department and monitors standard service procedures.
- Handles and resolves guest complaint.
- Plans employee shifts and work schedules.
- Prepares reports and updates for higher management.
Education
Bachelor of Science - Nursing
Olivarez College
Tagaytay 01.2007 - 04.2010
Skills
- Ability to motivate others
- Relationship-building
- Strategic thinking
- Sales Oriented
- Effective communication to guests and staff
- Creative thinking
- Work Oriented
Personal Information
- Birthday: February 18, 1991
- Age: 34
- Sex: Female
- Citizenship: Filipino
- Type of Visa: Tourist Visa
Timeline
Team leader
Basil and Spice Catering
02.2025 - Current
Team Leader
The Red Crab Group of Restaurants/ Pier at Clawdaddy's
12.2021 - 02.2025
Senior Dining Staff and Trainor
The Moment Group
05.2018 - 01.2021
Dining Staff
Made Nice Supper Club
12.2016 - 02.2018
Senior Cashier
The Wholesome Table
02.2015 - 10.2016
Head Cashier
The Eight by Cho
04.2014 - 12.2014
Head Cashier
Choi Palace
08.2013 - 02.2014
Dining Supervisor
Yoogane
08.2012 - 05.2013
Bachelor of Science - Nursing
Olivarez College
01.2007 - 04.2010