Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHIEMAA MOHAMMED

Dubai,United Arab Emirates

Summary

Highly skilled professional with fluency in English and native proficiency in Arabic, offering expertise in conflict resolution, active listening, and problem-solving. Adept at multitasking and delivering strong written communication, complemented by advanced proficiency in Microsoft Office tools. Committed to leveraging these competencies to drive effective solutions and foster collaborative environments.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Customer service attendant

COP28 Dubai Expo
Dubai, United Arab Emirates
11.2023 - 12.2023
  • Assisted over 100 daily guests with navigation and inquiries, ensuring a seamless visitor experience.
  • Provided accurate, valid and complete information using COP28 Expo methods.
  • Assessed customers need to achieve their satisfaction.
  • Resolved customer complaints swiftly, achieving a 90% positive feedback rating during COP28 Expo.

Clinical Professional Training Certificate

Rashid Hospital
Dubai, UAE
09.2023 - 10.2023
  • Solved complex problems with effective teamwork and communication skills.
  • Improved team communication by organising regular team meetings and discussions.
  • Fostered positive relationships with clients for enhanced business reputation.
  • Delivered exceptional administrative support to senior executives during peak business periods.
  • Handled incoming calls and emails, ensuring prompt response.

First Aid Training Certification

International University of Africa
Khartoum, Sudan
08.2021 - 09.2021
  • Successfully completed a comprehensive First Aid Training Course, equipping me with essential life-saving skills and emergency response techniques.
  • The course covered key areas such as CPR (Cardiopulmonary Resuscitation), wound care, injury management, and handling medical emergencies.
  • This certification demonstrates my ability to remain calm under pressure, prioritize safety, and provide critical support during urgent situations.

Volunteer Work - Health Education and Awareness

Khartoum
09.2019 - 10.2019
  • Actively contributed to community development initiatives in the Salama rural area of Khartoum.
  • Supported local efforts by providing health education, promoting hygiene awareness, and assisting with essential community services.
  • This experience enhanced my teamwork, communication, and problem-solving skills while fostering a strong sense of social responsibility.

Education

High School - Sciences

Alshoala Private School
Sharjah
01.2016 - /2017

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International University of Africa
09.2018 - 09.2024

Skills

  • Arabic (Native)
  • English (Fluent)
  • Conflict Resolution
  • Multi-tasking
  • Active Listening
  • Problem-solving
  • Microsoft Office expert
  • Strong written communication

Certification

First Aid Training Certificate , 11/2023, Khartoum, Sudan

IELTS Certificate with score of 6.5

Certificate of Appreciation / COP28

Timeline

Customer service attendant

COP28 Dubai Expo
11.2023 - 12.2023

Clinical Professional Training Certificate

Rashid Hospital
09.2023 - 10.2023

First Aid Training Certification

International University of Africa
08.2021 - 09.2021

Volunteer Work - Health Education and Awareness

09.2019 - 10.2019

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International University of Africa
09.2018 - 09.2024

High School - Sciences

Alshoala Private School
01.2016 - /2017

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SHIEMAA MOHAMMED