SHIEMAA MOHAMMED
Dubai,United Arab Emirates
Summary
Highly skilled professional with fluency in English and native proficiency in Arabic, offering expertise in conflict resolution, active listening, and problem-solving. Adept at multitasking and delivering strong written communication, complemented by advanced proficiency in Microsoft Office tools. Committed to leveraging these competencies to drive effective solutions and foster collaborative environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer service attendant
COP28 Dubai Expo
Dubai, United Arab Emirates
2023.11 - 2023.12
- Assisted over 100 daily guests with navigation and inquiries, ensuring a seamless visitor experience.
- Provided accurate, valid and complete information using COP28 Expo methods.
- Assessed customers need to achieve their satisfaction.
- Resolved customer complaints swiftly, achieving a 90% positive feedback rating during COP28 Expo.
Clinical Professional Training Certificate
Rashid Hospital
Dubai, UAE
2023.09 - 2023.10
- Solved complex problems with effective teamwork and communication skills.
- Improved team communication by organising regular team meetings and discussions.
- Fostered positive relationships with clients for enhanced business reputation.
- Delivered exceptional administrative support to senior executives during peak business periods.
- Handled incoming calls and emails, ensuring prompt response.
First Aid Training Certification
International University of Africa
Khartoum, Sudan
2021.08 - 2021.09
- Successfully completed a comprehensive First Aid Training Course, equipping me with essential life-saving skills and emergency response techniques.
- The course covered key areas such as CPR (Cardiopulmonary Resuscitation), wound care, injury management, and handling medical emergencies.
- This certification demonstrates my ability to remain calm under pressure, prioritize safety, and provide critical support during urgent situations.
Volunteer Work - Health Education and Awareness
Khartoum
2019.09 - 2019.10
- Actively contributed to community development initiatives in the Salama rural area of Khartoum.
- Supported local efforts by providing health education, promoting hygiene awareness, and assisting with essential community services.
- This experience enhanced my teamwork, communication, and problem-solving skills while fostering a strong sense of social responsibility.
Education
High School - Sciences
Alshoala Private School
Sharjah 2016.01 - /2017
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International University of Africa
2018.09 - 2024.09
Skills
- Arabic (Native)
- English (Fluent)
- Conflict Resolution
- Multi-tasking
- Active Listening
- Problem-solving
- Microsoft Office expert
- Strong written communication
Certification
First Aid Training Certificate , 11/2023, Khartoum, Sudan
IELTS Certificate with score of 6.5
Certificate of Appreciation / COP28
Timeline
Customer service attendant
COP28 Dubai Expo
2023.11 - 2023.12
Clinical Professional Training Certificate
Rashid Hospital
2023.09 - 2023.10
First Aid Training Certification
International University of Africa
2021.08 - 2021.09
Volunteer Work - Health Education and Awareness
2019.09 - 2019.10
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International University of Africa
2018.09 - 2024.09
High School - Sciences
Alshoala Private School
2016.01 - /2017