Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHIFA SHAIKH

SHIFA SHAIKH

DUBAI ,UAE

Summary

Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions. Organized and reliable with strong administrative background and experience in office inventory management. Friendly communicator with detailed knowledge of producing high-quality documents, spreadsheets and presentations. Proven ability to monitor accounts receivables and track budgets to support bookkeeping tasks. Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly. Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Administrator

HOUSE OF PAWSOME PETS LL
DUBAI , UAE
08.2021 - 09.2023
  • Effectively managed incoming and outgoing mail to maximize office efficiency.
  • Organized physical files and digitized records to support ease of access and GDPR compliance.
  • Communicated policy changes and business priorities to streamline office team tasks.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
  • Liaised with customers to resolve inquiries, appointment requests, and billing questions.
  • Interacted with customers professionally by phone, email, and in-person to deliver accurate service information.
  • Managed office supply inventory, performed stocktake duties, and ordered additional supplies to meet staff needs.
  • Organised team-building activities to foster professional relationships with staff.
  • Coached and trained administrative staff to fulfill tasks and projects.

Customer service executive

JARO EDUCATION
MUMBAI , INDIA
10.2022 - 05.2023
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Updated account information after customer calls for well-maintained data accuracy.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Resolved complaints with proactive problem-solving and analysis.
  • Handled live chat queries within strict timeframe targets.
  • Audited calls and service levels to maintain high standards.
  • Improved company processes by analysing customer feedback and service trends.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Provided professional and helpful support to new and existing clients.
  • Recorded and processed customer data accurately.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Assessed service statistics and drafted detailed reports based on results.

Senior sales executive

EPI CENTER TECHNOLOGIES PVT.LTD
MUMBAI, UAE
07.2019 - 01.2021
  • Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
  • Expertly negotiated contracts and packages to optimise yields.
  • Protected customer retention rates by identifying top-priority accounts and at-risk clients and implementing appropriate action.
  • Maintained close and regular contact with assigned clients to nurture long-term relationships.
  • Generated leads through cold calling, industry networking and social media to reach monthly targets.
  • Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
  • Closed a record £[Number] sale, earning company-wide recognition and promotion.

Education

Certificate of Higher Education SSC -

K.S MEHTA HIGH SCHOOL
MUMBAI -INDIA

Bachelor of Commerce - Account

UNIVERSITY OF MUMBAI
MUMBAI-INDIA

Skills

  • Reporting and documentation
  • Operations management
  • Microsoft Office expertise
  • Presentation design
  • Project scheduling
  • Complaint resolution
  • Business administration
  • Public Relations
  • Data entry

Languages

English
Fluent
Hindi
Fluent
Urdu
Advanced

Timeline

Customer service executive

JARO EDUCATION
10.2022 - 05.2023

Administrator

HOUSE OF PAWSOME PETS LL
08.2021 - 09.2023

Senior sales executive

EPI CENTER TECHNOLOGIES PVT.LTD
07.2019 - 01.2021

Certificate of Higher Education SSC -

K.S MEHTA HIGH SCHOOL

Bachelor of Commerce - Account

UNIVERSITY OF MUMBAI
SHIFA SHAIKH