Shifan Salay
Dubai,UAE
Summary
Proactive professional with strong foundation in system administration and network management. Skilled in troubleshooting complex technical issues and managing IT infrastructure with strong communication and problem-solving abilities. Committed to streamlining operations and enhancing IT efficiency to drive organisational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Technical Expert
CMA CGM and ANL NE LLC, E and MEA
Dubai, U.A.E
05.2012 - Current
- Responsible for resolving Day to day Service Desk call within minimum timeframe
- Creating and Managing VM's and Subnet on Cisco Nutanix and Azure Platform
- Managed cloud and on-premise resource allocations, minimizing wastage.
- Monitored network performance to identify problems and target solutions in advance of major incidents.
- Managed cloud-based services for system with over 100 users across public and private access points.
- Implementing and designing local infrastructure and Network
- Managed server infrastructure to guarantee optimal performance.
- Responsible for all application server in CMA CGM
- Analyze performance of system and ensure performance objective and availability of requirements
- Providing Support to Corporate Help Desk Team to Resolve Issues with Other Locations in Region
- Managing SQL Enterprise Server
- In charge of IT Budget for Regional Office and Sub Locations
- Maintaining Maximum availability of support services for users
- Building ,configuration and trouble shooting of servers and Desktop Hardware
- Responsible for disaster recovery , closing security loopholes and access level
- Implement and installed DHCP Server with WIN2019
- Installing and Configuring Fortigate Routers in All APL MEA offices
- Installing and configuring Riverbed device in All APL MEAOffices
- Installing and Configuring File server for AVAYA PBX
- Streamlined processes to enhance operational efficiency.
- Coordinated with other IT professionals, fostering positive work environment and team collaboration.
- Identified opportunities for process improvement through meticulous system evaluation.
- Trained staff members on new technologies, boosting overall productivity levels.
- Resolved hardware failures with effective troubleshooting techniques.
- Improved system efficiency by implementing cutting-edge technology solutions.
- Updated legacy systems, resulting in improved functionality and user satisfaction.
- Performed regular system checks to prevent potential issues before they arose.
- Installed new servers for improved data management.
- Managed backup systems for data protection assurance.
- Maintained network security, safeguarding company data.
IT Specialist
Jumeirah Group
08.2009 - 04.2012
- Responsible for maintaining operations of Cluster Projects and Server infrastructure
- Responsible for installation of new networks, adding and changing components and resolving issues
- Responsible for design, installation and maintenance of all active components within network including servers
- Responsible for Business Continuity, Backups and Disaster Recovery
- Responsible for all Data Centers
- Responsible for Video Conferencing System and IPTV/HITV (Cool Connect)
- Supporting AV Control System.
- Monitored security certificates and maintained company compliance with security requirements.
IT Specialist
Madinat Jumeirah
Dubai
08.2004 - 08.2009
- Management and maintenance of micros 9700 v.2.8 with 230 workstation resortwide
- Responsible for installation, configuration and maintenance of all HP DL380 G3/G4/G5 and HP
- DL580 Servers within the resort
- Defining and Implementing Active Directory based policies
- Designing Technical Checklists to ensure smooth operations
- Scheduling Backups and Maintaining Backup and Restoreprocesses
- Monitoring Backups of servers using Symantec Backup Exec Remote Administration utility
- Responsible for maintaining the Network Active / PassiveComponents
- Works with appropriate personnel to determine priority levels of problems
- Interacts with the Corporate IT Team for escalating support issues with regards toCentral
- Applications
- Responsible for the Creation, Maintenance and Documentation of a Standard Desktop Image for
- Jumeirah Group
- Coordinating with vendors to ensure the right equipment is procured by theorganization
- Contributes to the organization's problem solving capabilities by maintaining an in-depthknowledge of the computers, configurations, communications and applications
- Conduct Training for New Colleagues.
Education
NT 4.0 - Network And Communication
IDM
High School Diploma - Non IT
Sri Sumangala College
Kandy1996
Associate of Science - Network And Communication
IDM
Skills
- Data Centre management
- Customer support management
- Provide End to End L3/Tier 2 network support
- Nutanix Server Administrator
- VMware application use
- O365/Azure platform familiarity
- Windows server implementation and support
- Project coordination and support
- Experience in Active directory, DHCP, DNS, GROUP POLICY etc
- Configure and install software, servers, routers, and other network devices
- Preventive maintenance plan and execution for network devices
- Configuration and installation of Alcatel, Cisco and Unify network switches
- Experience in configuring Aruba, Alcatel & Unify access points
- Veeam Backup Solution
- IT service delivery
- IT budgeting knowledge
- Hardware procurement
- Virtualization technologies
- Security compliance auditing
- VPN connectivity
- Linux and Unix
- Risk Assessment
Certification
Attended Technical trainings hosted by Microsoft.
Completed the CCNA Track
Completed the ITIL track, training on IT Processes and Governance.
Fundamentals of Management Improving Interviewing skills
Talent Management Guest Service
MCTIP
Languages
English
Fluent
Accomplishments
Awarded as Best Employee of the Month 3 Times at Jumeirah International
References
References available upon request.
Timeline
IT Technical Expert
CMA CGM and ANL NE LLC, E and MEA
05.2012 - Current
IT Specialist
Jumeirah Group
08.2009 - 04.2012
IT Specialist
Madinat Jumeirah
08.2004 - 08.2009
NT 4.0 - Network And Communication
IDM
High School Diploma - Non IT
Sri Sumangala College
Associate of Science - Network And Communication
IDM
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