Shifaz Siddiq
Dubai
Summary
Finance professional with over 8 years of experience in fraud prevention, payment risk management, financial analysis, and revenue enhancement within the aviation industry. Proven track record in managing global fraud operations, preventing multi-million-dollar losses, and driving significant revenue growth. A results-driven leader with strong analytical, team management, and strategic planning skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Finance Officer - Global Fraud & Payment Risk
Emirates Airlines
09.2023 - Current
- Led industry-wide efforts to maintain the lowest fraud rate since 2015 (< 0.02%), ensuring operational integrity.
- Contributed to an AED 10 billion revenue increase by improving acceptance rates and streamlining fraud prevention strategies.
- Prevented AED 1 billion in fraudulent transactions, safeguarding company revenue.
- Awarded the VISA Best Fraud Prevention Award 2023 for outstanding achievements in fraud reduction and risk management.
- Key Skills: Team Management, Leadership, Fraud Prevention, Payment Risk Management, Strategic Analysis.
Finance Supervisor - Fraud and Dispute Management
Emirates Airlines
12.2021 - 09.2023
- Supervised and analyzed fraud activities, implementing strategies that reduced credit card fraud and optimized risk assessment protocols.
- Led fraud detection and prevention efforts, identifying risks and reducing fraudulent claims through data analysis and investigations.
- Managed chargeback processes, ensuring efficient dispute resolution and improving financial reporting accuracy.
- Key Skills: Fraud Detection, Risk Assessment, Financial Reporting, Dispute Resolution, Data Analysis, Fraud Claims.
Senior Accounts Assistant
Emirates Airlines
01.2020 - 11.2021
- Supported the Group Revenue team in financial reporting and analysis, contributing to accurate financial projections and budget planning.
- Analyzed company revenue streams and provided recommendations for optimizing financial strategies.
- Key Skills: Accounting, Financial Reporting, Financial Analysis, Communication, Accounting Software.
Emirates Network ULD Agent
Emirates airlines
05.2018 - 12.2019
- Coordinated ULD (Unit Load Device) management, forecasting equipment needs, and improving operational efficiency.
- Enhanced communication and planning with the logistics team to ensure timely equipment availability and optimize airfreight operations.
- Key Skills: Forecasting, Planning, Communication, Logistics Management.
Airport Service Agent
Emirates Airlines
06.2016 - 04.2018
- Provided exceptional customer service, assisting passengers with check-in, baggage handling, and inquiries to ensure smooth airport operations.
- Developed strong customer relationships and contributed to a positive customer experience.
- Key Skills: Customer Experience, Communication, Customer Service.
Education
Bachelor of Commerce - Finance
Christ University
06.2011 - 07.2014
Skills
- Fraud Prevention & Risk Mitigation
- Financial Reporting & Analysis
- PL/SQL Reporting & Data Analysis
- Payment Risk Management
- Leadership & Team Management
- Strategic Planning & Forecasting
- Customer Service Excellence
- Accounting & Financial Software
Accomplishments
NAJM Award Winner - 2024:Recognized for exemplifying the company's "We" values and fostering a collaborative and innovative environment. Acknowledged for outstanding creativity, hard work, and dedication in driving team success. Praised for actively contributing to the "We Team" award submissions and making a significant impact on overall organizational achievements.
NAJM Award Winner - 2022: Recognized for exceptional productivity and accuracy of 99.79%, with an impressive average review handling time significantly lower than the team average, demonstrating superior efficiency and attention to detail in high-pressure environments.
Timeline
Finance Officer - Global Fraud & Payment Risk
Emirates Airlines
09.2023 - Current
Finance Supervisor - Fraud and Dispute Management
Emirates Airlines
12.2021 - 09.2023
Senior Accounts Assistant
Emirates Airlines
01.2020 - 11.2021
Emirates Network ULD Agent
Emirates airlines
05.2018 - 12.2019
Airport Service Agent
Emirates Airlines
06.2016 - 04.2018
Bachelor of Commerce - Finance
Christ University
06.2011 - 07.2014
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