Shihab Hossain

Ø Training Curriculum Development: Designing training programs and materials that cover various aspects of cleaning procedures, equipment usage, safety protocols, and best practices.

• Investigated needs of and threats to organisations in various industries.
• Tracked impact of training programmes against pre-established metrics.
• Facilitated high-quality workshops, meetings and demonstrations online and offline.
• Produced training and supportive materials tailored to organisational needs.
• Developed soft skills by providing training in time-management, problem-solving, and effective communication.
• Coordinated learning campaigns to reach tangible deliverables across employee lifecycles.

Ø Conducting Training Sessions: Leading training sessions for new cleaning staff or existing staff to ensure they understand and can effectively perform their duties. This may involve both classroom-style instruction and hands-on demonstrations.

Ø Demonstrating Techniques: Showing cleaning staff proper techniques for tasks such as mopping, dusting, vacuuming, sanitizing surfaces, and using cleaning agents.

Ø Safety Training: Educating cleaning staff on safety procedures, including the proper use of personal protective equipment (PPE), handling of chemicals, and maintaining a clean and hazard-free work environment.

Ø Equipment Training: Providing instruction on the use, maintenance, and troubleshooting of cleaning equipment such as vacuum cleaners, floor buffers, and steam cleaners.

Ø Quality Control: Monitoring the performance of cleaning staff to ensure that they adhere to established standards and procedures and providing feedback for improvement as needed.

Ø Compliance: Ensuring that cleaning staff comply with relevant regulations, guidelines, and industry standards related to cleanliness, sanitation, and safety.

Ø Communication: Maintaining open lines of communication with cleaning staff, supervisors, and other relevant parties to address concerns, provide updates, and coordinate training schedules.

Ø Evaluating Training Effectiveness: Assessing the effectiveness of training programs through feedback, performance evaluations, and observation to identify areas for improvement and make necessary adjustments.

Ø Use a variety of training methods such as workshops, demonstrations, and e-learning modules.

Ø Conducting BICs training as per BICSc standard for (Sr.Supervisor, Supervisors, Lead Hands & Cleaners)

Ø Conducting briefing on Personal grooming & Hygiene for (Sr.Supervisor, Supervisors, Lead Hands & Cleaners)

Ø Doing site inspection in various location & checking service quality as per BICSc standard

Ø Consult with managers to determine training needs and schedule training sessions

Ø As per client’s request housekeeping refresher training

Ø Make a training schedule Daily weekly and monthly

Ø Monthly and yearly training calendar

Ø Office boy new joiners and refresher training

Ø Provides continuous training and guidance to cleaners

Ø Monitor employee performance and response to training

Ø Keep attendance and other records

Ø Support and mentor new employees

Ø Prepare educational material such as module summaries,

Ø Select and book venues

• Improved office efficiency by organising and managing files.
• Enhanced communication for better team coordination by answering calls and emails promptly.
• Strengthened office operations with diligent maintenance of supply inventory.
• Facilitated smoother meetings by preparing meeting rooms and materials in advance.
• Delivered exceptional customer service, resulting in high client satisfaction rates.
• Organised mail distribution, providing timely communication among employees and clients alike.

• Improved office efficiency by organising and managing files.
• Enhanced communication for better team coordination by answering calls and emails promptly.
• Strengthened office operations with diligent maintenance of supply inventory.
• Facilitated smoother meetings by preparing meeting rooms and materials in advance.
• Met visitor satisfaction by offering refreshments and guiding them to their respective meetings.
• Ensured timely delivery of office supplies for uninterrupted workflow.
• Promoted a conducive work environment through maintaining tidiness in the pantry area.

• Improved office efficiency by organising and managing files.
• Enhanced communication for better team coordination by answering calls and emails promptly.
• Strengthened office operations with diligent maintenance of supply inventory.
• Facilitated smoother meetings by preparing meeting rooms and materials in advance.
• Met visitor satisfaction by offering refreshments and guiding them to their respective meetings.
• Ensured timely delivery of office supplies for uninterrupted workflow.
• Strived for customer satisfaction delivering prompt service whilst managing reception duties when required.
• Achieved an organised workspace setting up conference rooms prior to meetings or seminars accurately according to specifications provided.
• Maintained tidy reception area to provide visitors with positive first impression of company.

• Improved office efficiency by organising and managing files.
• Facilitated smoother meetings by preparing meeting rooms and materials in advance.
• Maintained a tidy reception area, creating a positive impression on visitors.
• Coordinated staff schedules, ensuring smooth daily operations.
• Organised mail distribution, providing timely communication among employees and clients alike.
• Scheduled appointments effectively to ensure efficient time management for executives.