Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Shihab Mohamed Ismail Hashim

Shihab Mohamed Ismail Hashim

Dubai,UAE

Summary

Results-driven professional with expertise in target achievement, teamworking, and time management. Demonstrates strong problem-solving abilities and organisational skills, complemented by excellent communication. Proficient in point of sale systems and CRM software, aiming to leverage these competencies to drive success in future roles.

Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Sales and customer support representative

Microless LLC
01.2024 - 06.2025
  • Engaging in conversations over the phone, email WhatsApp and face to face at the showroom, guiding both businesses and individuals through their IT product purchases with personalized assistance.
  • Providing support to customers with their orders, making sure everything goes smoothly. Whether it's adjusting orders, tracking shipments, or handling warranty claims and returns, connecting them with our back-office team when needed.
  • Receiving updates from procurement and logistics teams and sharing with customers regarding existing orders.

Sales Representative

Fantastic Services
10.2022 - 01.2024
  • Assisting UK clients in finding the proper domestic services that match their needs by convincing them to add a cross-sell service or more than one based on their needs.
  • Having experience with Amazon as a third-party providing Handyman service and taking the role of operational work calling and emailing Amazon clients and working with our contractors to assign jobs and assist them with any requests to ensure the best experience through us.
  • I got the highest number of cross-sales of %50 in one month, the highest in the department since it was launched in 2 years.
  • I met with the quality coach after overachieving the KPIS to change the quality standards and the selling way to the way I'm using over the phone.

Customer services representative

Sutherland Global Services
09.2021 - 09.2022
  • Assisting AT&T customers regarding their inquiries about wireless, home internet, landline and TV billing, and technical issues, with a role of selling new SIM cards to their accounts or upgrading internet speed.
  • Hitting high numbers with VOC Voice of the customer - from the first working month.
  • Floor support as assisting agents on the floor answering their questions while they are on the phone and with system navigation.

International Advisor

Vodafone UK
04.2019 - 08.2021
  • Worked between 2019 and 2021 assisting UK customers regarding their billing inquiries and account management.
  • Taking a role in tasks on the team level like AHT, CRI, time availability, customer feedback check, and listening to old calls to provide feedback to assist the customers with the best resolution.
  • Taking the role of assistant of an internal delegate on team level, reaching with the team the highest numbers over other teams within the same department.

Education

Art bachelor's Degree - Language literature

Alexandria University
Alexandria / Egypt
09.2017 - 06.2021

Skills

  • Target achievement
  • Teamworking
  • Time Management
  • Problem-Solving
  • Organization
  • Communication
  • Point of sale systems
  • CRM software expertise

Languages

Arabic
Native
English
Advanced (C1)

Timeline

Sales and customer support representative

Microless LLC
01.2024 - 06.2025

Sales Representative

Fantastic Services
10.2022 - 01.2024

Customer services representative

Sutherland Global Services
09.2021 - 09.2022

International Advisor

Vodafone UK
04.2019 - 08.2021

Art bachelor's Degree - Language literature

Alexandria University
09.2017 - 06.2021

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Shihab Mohamed Ismail Hashim