Shihab Mullackal

Team Supervision: Lead a dedicated team, ensuring strict compliance with food safety, allergen management, food fraud prevention, food defence, halal standards, calibration, and quality standards. Foster a collaborative environment that prioritizes continuous improvement and operational excellence.

Internal Audits: Conduct periodic internal audits to maintain operational excellence, identifying areas for improvement and ensuring adherence to best practices.

Complaint Management and Quality Performance: Investigate food safety and quality complaints to identify root cause and implement corrective actions. Efficiently manage complaint data to derive actionable insights and trends. Conduct Complaints Per Million Units (CPMU) analysis to assess and enhance quality performance. Perform trend analysis on complaint data, providing valuable insights into areas for enhancement. Proactively alert team on emerging complaint trends, fostering a culture of continuous improvement.

Proactive Decision-Making: Participate in and provide inputs for decision-making processes related to food safety, allergen management, food fraud prevention, food defence, and product quality, demonstrating proactive and informed leadership.

Supplier Collaboration: Actively coordinate with suppliers to address and resolve concerns related to quality, safety, adulteration, and service levels of ingredients and packaging materials. Build strong relationships to ensure consistent quality and compliance.

• Daily Operations Oversight: Conduct daily walkarounds to ensure comprehensive Food Safety, Hygiene, and GMP compliance. Monitor personal hygiene, chiller and freezer temperatures, unsafe practices, and adherence to labelling guidelines, identification, and removal of expired or close-to-expiry products.
• Complaint Investigation: Conduct initial complaint investigations, gathering detailed information from customers and stores. Collaborated with relevant departments to conduct root cause analysis for effective resolution.
• Critical Control Point Verification: Conduct daily verification of Critical Control Points (CCP) to ensure adherence to safety protocols.
• Hygiene Verification: Perform weekly hygiene verifications to maintain high standard of cleanliness.
• Equipment Calibration: Internal calibration of thermometers and weighing scales on regular basis. Coordinated with external contractors for calibration of equipment.
• Product Quality Checks: Conducted product quality checks for Low Care Hot Kitchen, Bakery, Butchery, and High-Risk foods in High Care Areas, such as sandwiches, salads, soups, gravies, breads and pastries.
• Raw Material Receiving: Oversee receiving of raw materials, including fresh produce, chilled, frozen, and dry foods.
• Label Printer Data Management: Manage data for label printers, ensuring accurate and up-to-date information for product labelling.

• Carry out predetermined range of Chemical, Physical, Organoleptic and Microbiological tests required to monitor Quality parameter from Raw materials to Finished Product.
• Assure performance of CIP (Cleaning in Place) and external cleaning for all lines, tanks and fillers, and assure overall sanitation and personal hygiene in plant.
• Monitor and advise on all sanitation and hygiene procedures to ensure compliance to standards.
• Conduct periodic hygiene audits of plants and premises and make sure that hygienic conditions are maintained during processing, packaging and storage of foods.
• Ensure that all activities are carried out according to Safety, Hygiene, Housekeeping and Quality Standards.
• Coordinate the internal audits and assist in preparation for external accreditation audits (e.g. HACCP, AIB).
• Carry out laboratory tests to study the Shelf life of finished products.
• Maintaining laboratory in a safe and hygienic state, calibrate equipment and report any defects or unhealthy trends.
• Reporting all test deviations to Management for further decision and actions.
• Ensure that records and reports are done and presented to the Management as and when required.