Shijas Ahammed

• Understand client requirements for roll-up shutter doors and recommend the appropriate products based on needs, specifications, and site conditions.
• Explain the technical features, materials, and performance aspects of different shutter doors to customers.
• Provide product brochures, catalogs, and pricing information to clients.
• Build and maintain strong relationships with contractors, architects, facility managers, and building owners.
• Address inquiries and provide prompt support during pre-sales and post-sales.
• Conduct site visits to evaluate installation requirements and provide accurate quotations.
• Ensure proper measurements, environmental considerations, and installation logistics are communicated effectively.
• Create detailed technical and commercial proposals based on site visits, customer needs, and project specifications.
• Negotiate prices and contract terms to close deals while ensuring profitability.
• Work closely with installation and service teams to ensure customer satisfaction and smooth execution of projects.
• Liaise with product development and engineering teams to stay updated on product improvements or customer feedback.
• Keep up with industry trends, competitor offerings, and market demand for roll-up shutter doors and Smoke Curtains.
• Develop strategies to target new markets, identify potential customers, and expand the business.
• Provide ongoing support for installation, maintenance, and troubleshooting of roll-up shutter doors.

● Perform market UAE consumer market analysis and update Company on trend changes

● Assist Marketing Department on the product promotion and introduction.

● Responsible to increase sales, build new customers and sales

● Closely monitor on all payment due date and outstanding collection

● Pass order to Invoicing Department with price and product code or provide them your quotation for price reference.

● Familiarize with Company’s product, update price changes to customer.

● Familiarize with internal processes and coordinate with Credit Control, Invoicing team to resolve your customer issues.

● Coordinate and justify on request of goods return

● To update Management on changes of market trend, customer’s needs and requirements.

● Build good rapport and maintain existing customer while developing new customers. To understand and cater to customer’s needs.

● Prepare customer visit itinerary and record of activities.

● To carry out any other duties as required by the Management from time to time.

● Bank transfer, issuance of drafts in different currencies, and instant cash, FC handling, Drafts.

● Payroll WPS and Non WPS File.

● Detailed knowledge of technical accounting issues / accounting systems.

● Delegate the day-end closing activities among the staff members; ensure day end closing reconciliations are properly carried out before closing the branch.

● Complying with anti-money laundering policies and procedures regarding high value transaction.

● Handling high volume documents under AML compliance, following KYC procedures, intimating regarding suspicious to AML compliance department.

● Ensure branch checklists are furnished on a daily basis.

● Cross selling of currencies and allied products to meet monthly and yearly targets.

● Keeping a close look on market currency fluctuation and manage booking of key currencies with For-ex dept.

● Day end report preparation and mailing.

● Ensures timely and effective resolution of customer inquiries, in accordance with customer service norms. Ensures turnaround time for all transactions is as per service quality standards

● Attend Corporate and HNI customers

● Work on customer satisfaction improvement.

● Monitor, respond and redirect all general inquiry emails and calls.

● Prepare monthly account reconciliations.

● Managed payroll function

● Follow up on the Invoices payment from the customers.

● Monitored employee's individual files, and staff accommodation.

● Assisted the Finance manager in personnel Recruitment and training.

● Preparation of invoices.

● Prepare delivery notes and following up the same.

● Follow up mails and calls

● Ensure timely deposit of cash/cheque with the bank on a daily basis.