

Customer service professional with seven years' experience in multi-star hotels and theme parks. Delivered outstanding guest experiences while managing payroll, staff rosters, and HR coordination effectively. Strong work ethic and attention to detail contribute to success in dynamic environments.
Handle front desk check-ins, check-outs, reservations, and guest inquiries daily.
Coordinate room bookings, group reservations, and payment processing in hotelier PMS.
Answer phone calls, emails, and guest requests while delivering excellent service.
Manage front desk operations, including guest check-in, check-out, reservations, and inquiries.
Coordinate room bookings, group reservations, and payment processing in hotelier PMS.
Answer phone calls, emails, and guest requests to maintain customer service standards.