Summary
Overview
Work history
Education
Skills
Certification
PERSONAL INFO
Timeline
Generic
SHIJU SAM

SHIJU SAM

Abu Dhabi,UAE

Summary

Customer service professional with seven years' experience in multi-star hotels and theme parks. Delivered outstanding guest experiences while managing payroll, staff rosters, and HR coordination effectively. Strong work ethic and attention to detail contribute to success in dynamic environments.

Overview

1
1
Certification
4
4
years of post-secondary education
12
12
years of professional experience

Work history

Operations Associate

Warner Bros. World Abu Dhabi/ MIRAL EXPERIENCES LLC
Abu Dhabi, UAE
2024.03 - 2026.08
  • Operate rides and attractions while following safety rules and procedures daily.
  • Manage guest flow, run height checks, and load or unload attractions safely.
  • Perform ride operator, greeter, pre-show attendant, and attraction attendant shifts.
  • Complete daily start-up and shutdown checks, keep areas clean, and act during issues.

Customer Service Executive cum HR Assistant

APOLLO MEDICAL CENTRE
2021.05 - 2024.01
  • Handled patient inquiries, registrations, appointments, and insurance approvals day-to-day.
  • Processed payments and maintained accurate patient records for clinic use.
  • Prepared staff duty rosters and coordinated administrative tasks across clinic teams.

Receptionist Spa and Recreation

Le Meridien Abu Dhabi
Abu Dhabi, UAE
2018.05 - 2020.04
  • Answered guest inquiries for spa and recreation, scheduling reservations and appointments.
  • Processed membership and booking payments through Book4Time system.
  • Coordinated access to spa and recreation facilities while delivering guest service.
  • Created staff duty rosters, submitted payroll, and managed spa inventory supplies.
  • Promoted memberships, resolved guest concerns, and supported daily spa and recreation operations.

Guest Service Associate

Ramada Resort Cochin
Cochin, India
2017.02 - 2017.12

Handle front desk check-ins, check-outs, reservations, and guest inquiries daily.

Coordinate room bookings, group reservations, and payment processing in hotelier PMS.

Answer phone calls, emails, and guest requests while delivering excellent service.

Front Office Assistant

CGH EARTH – Coconut Lagoon Kumarakom
Kumarakom, India
2015.02 - 2017.02

Manage front desk operations, including guest check-in, check-out, reservations, and inquiries.

Coordinate room bookings, group reservations, and payment processing in hotelier PMS.

Answer phone calls, emails, and guest requests to maintain customer service standards.

Education

P.G Diploma - Aviation and Hospitality

Frankfinn Institute of Air Hostess Training
Cochin, India
2014.01 - 2015.01

BACHELOR OF SCIENCE - BOTANY

Kerala University
India
2010.01 - 2013.01

Skills

  • Interpersonal communication
  • Customer experience
  • Insurance processing
  • Staff scheduling
  • Relationship management
  • Operational risk management
  • Problem solving
  • Telephone and email communication
  • Team collaboration
  • Customer excellence

Certification

  • Certified level 3 Personal Trainer.
  • Certified First aider and CPR provider from American Heart Saver Association.
  • Completed Basic Fire and Rescue training from UAE civil Fire and Rescue.

PERSONAL INFO

  • Date of birth : April 15, 1992
  • Gender : Male
  • Visa Status : Under Employment Visa
  • Nationality: Indian
  • Height : 185 cm
  • Weight : 85 kg

Timeline

Operations Associate

Warner Bros. World Abu Dhabi/ MIRAL EXPERIENCES LLC
2024.03 - 2026.08

Customer Service Executive cum HR Assistant

APOLLO MEDICAL CENTRE
2021.05 - 2024.01

Receptionist Spa and Recreation

Le Meridien Abu Dhabi
2018.05 - 2020.04

Guest Service Associate

Ramada Resort Cochin
2017.02 - 2017.12

Front Office Assistant

CGH EARTH – Coconut Lagoon Kumarakom
2015.02 - 2017.02

P.G Diploma - Aviation and Hospitality

Frankfinn Institute of Air Hostess Training
2014.01 - 2015.01

BACHELOR OF SCIENCE - BOTANY

Kerala University
2010.01 - 2013.01
SHIJU SAM