Shikha Panchal

Prepare outgoing mail by drafting correspondence

• Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests

• Maximized sound operations and continually reviewed administrative functions for potential process improvements

• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests

• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

• Performed research to collect and record industry data.

• Liaised between clients and vendors and maintained effective lines of communication.

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
• Updated reports, managed accounts and generated reports for company database.
• Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
• Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
• Performed research to collect and record industry data.
• Managed filing system, entered data and completed other clerical tasks.

• Inquiry, Quotation Preparation, Dispatches, and Payment Collection
• Maintaining ISO Documentations
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Answered general marketing department inquiries by email, phone and mail.
• Maintained complete database of files, contacts and project materials.
• Planned and executed internal and external marketing events.
• Globally Marketing Correspondence
• Domestic as well as International Market Customer Coordination
• Correspondences and reports; Preliminary assessment of Material importance and necessary documentation

• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Utilized internal lead referral tools to solicit new business opportunities and contacts.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.