SHILAJA SHINY

- Built and maintained strong relationships with clients, ensuring consistent engagement, trust-building, and long-term retention.

- Supported sales operations by preparing client presentations, marketing content, and proposal documentation.

- Conducted product knowledge training for internal teams and participated in continuous learning using tools like ChatGPT to simulate role-plays and refine communication.

- Handled CRM updates, tracked lead pipelines, and prepared weekly/monthly reports for management review.

- Provided administrative support by managing documentation, coordinating client meetings, organizing travel schedules, and maintaining records for compliance.

- Collaborated with multiple departments to streamline client onboarding, manage paperwork, and ensure smooth backend operations.

- Assisted in preparing invoices, expense records, and handled basic office coordination when required.

• Communicated product features, advantages, and benefits to customers
• Analyzed customer needs and interests, determining appropriate products
• Scheduled appointments with prospective customers to discuss purchase options
• Ensured customer satisfaction by providing timely responses and support
• Conducted follow-up calls with customers post purchase in order to address any issues or concerns
• Built relationships with prospects to increase sales opportunities
• Generated leads and maintained lists of prospective customers
• Maintained accurate records of customer contacts and transactions
• Engaged in sales call activities to prospective customers, exploring and presenting solutions
• Used CRM and other sales tools to guide overall sales strategy

- Built and maintained strong relationships with clients, ensuring consistent engagement, trust-building, and long-term retention.

- Supported sales operations by preparing client presentations, marketing content, and proposal documentation.

- Conducted product knowledge training for internal teams and participated in continuous learning using tools like ChatGPT to simulate role-plays and refine communication.

- Handled CRM updates, tracked lead pipelines, and prepared weekly/monthly reports for management review.

- Provided administrative support by managing documentation, coordinating client meetings, organizing travel schedules, and maintaining records for compliance.

- Collaborated with multiple departments to streamline client onboarding, manage paperwork, and ensure smooth backend operations.

- Assisted in preparing invoices, expense records, and handled basic office coordination when required.