SHILPA G R

• Proposal & Presentation Creation: Developed and tailored proposals, presentations, and marketing materials that effectively conveyed company offerings and solutions, supporting the sales team in closing deals and driving growth.
• Cross-Department Collaboration: Worked closely with various departments, including marketing, operations, and customer service, to ensure the timely and efficient delivery of products/services to clients, enhancing customer satisfaction and retention.
• Sales Data Management: Maintained accurate records of sales data, client contracts, and communications, ensuring that all information was readily available for review and follow-up actions.
• Performance Analysis & Reporting: Generated regular sales performance reports, analyzed key metrics, and identified areas for improvement, providing actionable insights to enhance sales strategies and team performance.

• Assist the sales team in preparing proposals, presentations, and sales materials
• Coordinate with various departments to ensure timely delivery of products/services to clients
• Maintain accurate records of sales data, contracts, and client information
• Generate reports and analyze sales performance metrics to identify areas for improvement.

• KYC Process Management: Oversee and manage the complete KYC process from start to finish, ensuring all regulatory requirements are met for new clients, including conducting thorough due diligence on individual and business accounts.
• Client Profile Review & Updates: Continuously review and update KYC profiles to ensure compliance with company policies and regulatory standards, maintaining up-to-date client information.
• Critical Front Office Support: Act as a key member of the Front Office support team, providing critical assistance to ensure smooth and compliant client onboarding and account management.
• Account Documentation Evaluation: Evaluate new account documentation to confirm completeness, accuracy, and compliance with internal policies and regulatory guidelines.
• Policy & Procedure Review: Regularly review and update internal KYC policies and procedures to align with changing regulations, ensuring the company remains compliant at all times.
• Training & Mentorship: Provide training and guidance to new team members, ensuring they are well-versed in KYC processes and compliance protocols.
• Client Registration & Modification: Coordinate with KRA (KYC Registration Agencies) to ensure timely registration of KYC profiles and modifications as required, facilitating smooth account processing and client updates.

• Case Work and Interventions: Conducting case work interventions for survivors, ensuring that they receive the necessary care and support. This could involve regular check-ins, monitoring progress, and tailoring interventions to the specific needs of the survivors.
  
• Stakeholder Coordination: Collaboration with Government and Stakeholders: You will work closely with multiple stakeholders such as the police, government shelter homes, NGOs, and other local service providers to ensure the survivor's needs are met in a holistic manner.
  Identify New Partners: Proactively work to identify and engage new partners, which could include NGOs, shelters, or private entities that can assist with survivor rehabilitation, medical care, legal aid, etc.
  
• Fundraising and Storytelling: Assisting Fundraising Team: Support the fundraising team by helping to craft compelling narratives around survivor success stories. These stories could be used to garner support, build awareness, or fundraise for the cause.
  Events Coordination: Assist in organizing events or campaigns aimed at raising funds or awareness for aftercare services.
  
• Rehabilitation and Repatriation Support: Rehabilitation Planning: Help survivors transition from shelter care into independent living, supporting them through the rehabilitation process.
  Repatriation for Foreign Nationals: If the survivor is a foreign national, assist with repatriation efforts in collaboration with government stakeholders such as the Child Welfare Committee (CWC), police, courts, and other relevant authorities.
  
• Documentation and Reporting: MIS and Documentation: Responsible for maintaining up-to-date records and documentation on cases, survivor progress, and aftercare activities. This includes monthly reports, data for Management Information Systems (MIS), and handling both annual and monthly budgets and expenses related to aftercare services.
  
• Training and Capacity Building: Training Partners: Conduct regular training sessions for partners (NGOs, shelters, government agencies) to ensure that they have the necessary skills and knowledge to deliver quality aftercare services.
  Internal Training: Offer internal training for team members or other internal departments to ensure best practices are followed.
  
• Support in Rescue Operations: Collaboration in Rescue Missions: Participate in rescue operations alongside law enforcement, NGOs, or other partners to support survivors in crisis situations. This may involve coordinating logistics, providing initial support, and ensuring survivor safety.
• Collaborative Success: Success is often achieved when all stakeholders (government, NGOs, shelters) work together seamlessly to provide a comprehensive support system for survivors
  

Teaching Jewelry-Making:

• Lead vocational training in jewelry-making using semi-precious stones for survivors. Provide structured lessons, guidance, and hands-on support to teach survivors how to create various jewelry pieces.
• Teach different techniques for working with beads, stones, wires, and other materials. Help survivors develop both basic and advanced skills.

Material Procurement and Management:

• Source Materials: Procure the necessary materials (e.g., semi-precious stones, beads, wires, tools) to run the jewelry-making training program.
• Inventory Management: Keep track of material usage, monitor inventory, and ensure that there is always enough stock to meet training needs.

Training Survivors:

• Work closely with each survivor, offering personalized feedback and instruction. Some survivors may require more attention due to their unique challenges, so a trauma-informed approach is crucial.
• Empowerment through Skill Development: Ensure that survivors understand the value of the skills they are learning and how it can provide them with economic independence and an improved sense of self-worth.

Logistics and Administration:

• Oversee logistical needs for the workshop, including material procurement, tool maintenance, and workshop setup.
• Reporting: Prepare and present regular reports on workshop activities, challenges, and achievements to the management team and other relevant stakeholders.
• Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.