Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shilpi Kumari

Shilpi Kumari

Teller
Sharjah

Summary

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Teller

Al Fardan Exchange
Sharjah
12.2018 - Current
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

Graduation - B.A.

Dr. Bhimrao Ambedkar University
Agra
04.2007 - 03.2010

Skills

Math aptitude

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Accomplishments

  • Earned Gold for outstanding customer service from DSES Mystry Shoppper
  • Successfully trained numbers of new tellers over the period of time.

Timeline

Teller

Al Fardan Exchange
12.2018 - Current

Graduation - B.A.

Dr. Bhimrao Ambedkar University
04.2007 - 03.2010

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