Summary
Overview
Work History
Education
Skills
Timeline
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Shilpi Tripathi

Dubai

Summary

Data driven Project & Business Analyst with 5+ years of cross-industry experience in IT service delivery, stakeholder management, and data reporting. Proven track record of leading cross-functional teams, improving vendor operations, and delivering data-backed business insights using tools like Excel, SQL, and Power BI. Adept at aligning project execution with strategic goals, optimizing processes, and enhancing stakeholder communication across tech, banking, and enterprise environments.

Overview

5
5
years of professional experience

Work History

Service Delivery & Business Reporting Analyst

Ensono (Client: UBS – Universal Bank of Switzerland)
12.2021 - 02.2023
  • Conducted in-depth data analysis to support vendor strategy, identifying inefficiencies and visualizing trends through interactive dashboards and charts.
  • Created Excel dashboards and SQL-based reports to identify vendor delays and SLA violations, reducing turnaround time by 25% and boosting operational efficiency.
  • Engaged with clients and cross-functional managers to extract insights on vendor performance, resulting in faster issue resolution and improved contract compliance.
  • Delivered weekly and monthly ad hoc reports to 30+ stakeholders, driving better decision-making and increasing data visibility across departments.
  • Translated high-volume data into executive summaries for regional and global leadership, enabling strategic decisions tied to business growth and vendor retention.

Performance & Capacity Planning Analyst

DXC Technology
01.2021 - 12.2021
  • Organized and led project meetings including kick-offs, weekly syncs, and stakeholder reviews to ensure alignment and track progress against milestones.
  • Supported large-scale system migration projects by tracking performance KPIs across global servers.
  • Prepared operational forecasts using Excel models; improved scheduling accuracy by 20%.
  • Partnered with dev, infra, and support teams to ensure SLAs were met across 24x7 delivery cycles.

Associate Analyst (Mainframe + Business Operations)

IBM India pvt. ltd
01.2018 - 01.2021
  • Led reporting on system performance using SAS MXG and Excel, identifying performance bottlenecks.
  • Created documentation and dashboards to track IT service capacity for internal and client-facing ops.
  • Initiated business process improvements that saved 10+ hours/month in resource utilization tracking.

Education

Bachelor of Engineering - Computer Science

University of Petroleum & Energy Studies
Dehradun, Uttarakhand
01.2017

Skills

  • Technical Skills: Microsoft Excel (pivot tables, VLOOKUP, dashboards), Data Visualization & Reporting, Database Management Systems, SQL (data querying, joins, filtering, subqueries), Agile Tools (JIRA, Confluence), Tableau (dashboard creation)
  • Business Skills: Project Coordination & Planning, Business Analysis & Process Modeling, Stakeholder Management, Vendor Relationship Management, Strategic Roadmapping, Client Communication & Reporting, Team Collaboration, Analytical Thinking, Continuous Improvement Mindset

Timeline

Service Delivery & Business Reporting Analyst

Ensono (Client: UBS – Universal Bank of Switzerland)
12.2021 - 02.2023

Performance & Capacity Planning Analyst

DXC Technology
01.2021 - 12.2021

Associate Analyst (Mainframe + Business Operations)

IBM India pvt. ltd
01.2018 - 01.2021

Bachelor of Engineering - Computer Science

University of Petroleum & Energy Studies

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Shilpi Tripathi