SHIMA SAINUDEEN
Branch Head
Sharjah
Summary
Enterprising Branch Head, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Branch Head
City Exchange LLC
Sharjah
2015.11 - Current
- Successfully improves team effectiveness, grows revenue and increases customer satisfaction in challenging markets
- Detail- oriented and forward-thinking with strong communication, decision-making and problem solving abilities
- Demonstrated skills motivating teams using transformational leadership
- Managed branch operations and led a team of 6 customer service representatives and 2 personal bankers
- Provided exceptional customer service, promptly addressing needs and fostering strong relationships
- Enforced strict policy adherence, safeguarding customer data and maintaining compliance
- Demonstrated product expertise, suggesting solutions, and contributing to sales growth
- Oversaw budgets, implemented process improvements, and achieved 20% annual sales growth
- Led, appraised, and trained staff, enhancing motivation and skills
- Participated in marketing campaigns and community activities, collaborating on branch development
- Pursued professional development, shared knowledge, and maintained records
- Resolved complex issues, addressing both strategic and tactical challenges
- Prepared financial statements and conducted analysis to inform decision- making.
HR ADMINISTRATOR
Technocuz Software Solutions
Trivandrum
2014.06 - 2015.10
- Support managers within the group by ensuring adherence to correct procedures and policies
- Manage and regularly update all HR Policies and Procedures, along with departmental compliance systems and processes
- Actively contribute to the development of methods to enhance employment policies, processes, and practices
- Provide recommendations for changes to management in pursuit of improved HR practices
- Plan, organize, and efficiently administer departmental activities and office operations
- Maintain and oversee management information systems to facilitate informed decision-making.
ASSISTANT PROFESSOR
Younus College of Engineering & Technology Kollam
2008.11 - 2011.09
- Develop effective logistics to enhance student performance and academic success
- Evaluate, monitor, and provide mentoring to improve student academic progress
- Supervise and offer support to teaching assistants to ensure a high-quality learning experience
- Collaborate with senior professors by assisting in their daily tasks and functions
- Engage in activities related to efficient departmental administration and management.
Education
Master of Science - Computer Engineering Technology
MS University Chennai MASTER
India 2010.01 - 2012.10
Bachelor of Science - Information Technology
Younus College of Engineering And Technology Kollam
India 2004.01 - 2008.04
Skills
Leadership Customer ServiceSales And Business DevelopmentCompliance And Regulatory KnowledgeTechnology Proficiency
Relationship building and management
Business development expertise
Additional Information
Driving License - UAE, India.
Timeline
Branch Head
City Exchange LLC
2015.11 - Current
HR ADMINISTRATOR
Technocuz Software Solutions
2014.06 - 2015.10
Master of Science - Computer Engineering Technology
MS University Chennai MASTER
2010.01 - 2012.10
ASSISTANT PROFESSOR
Younus College of Engineering & Technology Kollam
2008.11 - 2011.09
Bachelor of Science - Information Technology
Younus College of Engineering And Technology Kollam
2004.01 - 2008.04