Shimaa Mostafa

♣Customer Engagement: Greet, customer assist, and build rapport with walk-in customers.

♣Sales & Recommendations: Understand customer needs, offer solutions, provide product information, and suggest items to increase sales.

♣Transaction Management: Process payments (cash, card), handle billing, and manage sales orders accurately.

♣Order Fulfillment: Check stock, retrieve items, process returns, and arrange for

delivery or pickup.

♣Problem Resolution: Address complaints and issues professionally, ensuring customer satisfaction.

♣Store Maintenance: Keep the sales counter, store area, and displays clean and organized.

♣Inventory Support: Assist with stock counts, reporting, and replenishment.

♣Greet & Welcome customers and offer help in a friendly manner.

♣Ascertain what customers need and suggest suitable products.

♣Accurately describe features, benefits, promotions, and policies.

♣ Process payments, returns, and exchanges using POS systems.

♣Address customer inquiries and complaints professionally.

♣Keep the sales floor clean, tidy, and organized.

♣Unpack shipments, restock shelves, and rotate products.

♣Arrange displays to be visually appealing and encourage sales.

♣Assist with stock counts, monitor levels, and report discrepancies.

♣ Work to meet or exceed individual and team sales goals.

♣Participate in sales events and promote special offers.

♣Provide feedback and insights to improve sales and customer experience.