SHIMONA TYAGI

• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
• Managed high-value accounts, ensuring personalized service that resulted in maintained balances and satisfied clients.
• Strengthened customer relationships through attentive service and prompt resolution of inquiries.
• Educated customers on features and benefits of banking products and services.
• Enhanced bank profitability by effectively cross-selling various financial products and services.
• Initiated cross-selling strategy that significantly increased uptake of additional banking products and services.
• Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Collaborated with IT department to enhance online banking security measures, reducing instances of fraud and unauthorized access.
• Educated customers on online banking and mobile banking applications.
• Generated monthly reports on customer activity and customer feedback.

• As a part of team headed by Executive
  Director of the Bank. The teams primary objective is to implement and monitor processes and
  dashboards to effectively reduce the Turnaround Time (TAT) for processing MSME and Retail Loans
  proposals.
• Helped the the team to design and develop dashboards that provide real-time visibility into the loan processing pipeline. These dashboard display critical metrics, such as the number of pending applications, average processing time, and individual team performance.
• Been a part of a team involving both internal stakeholders, such as bank employees, and
  external consultants to create an easy and convenient system for bank customers to serve their
  credit and loan requirements to enhance customer satisfaction and streamline the lending process.
• Network Streamlining of Bank Branches :

a) I have worked closely with bank branches, vendors, and network service providers to streamline
connectivity to reduce network-related issues and minimizing server link unavailability. Improving
the connectivity and online availability of bank branches is crucial for ensuring smooth operations
and delivering a seamless banking experience to customers.

b) My major job role was Collaboration and Communication. Maintain open lines of communication and collaboration with branch managers, IT teams, vendors, and network service providers. Regularly
engage in discussions, share updates, and address concerns. This collaborative approach has
helped align expectations, resolve issues promptly, and maintain a positive working relationship.

c) My major job role was Collaboration and Communication. Maintain open lines of communication and collaboration with branch managers, IT teams, vendors, and network service providers. Regularly
engage in discussions, share updates, and address concerns. This collaborative approach has
helped align expectations, resolve issues promptly, and maintain a positive working relationship.

• Safeguarded sensitive information as a trusted confidante while handling confidential files pertaining to company operations or personnel issues.
• Strengthened inter-departmental relationships with regular updates on key initiatives from the Executive Director's office to department heads or team managers.
• Expedited decision-making processes by presenting accurate and timely information to the Executive Director in easily digestible formats.
• Coordinated travel arrangements and bookings for executive staff.
• Handled logistics, agendas and travel arrangements for meeting and event planning for Executive Director.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Collated and distributed agendas and minutes for all executive meetings.

• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Strengthened customer relationships through attentive service and prompt resolution of inquiries.
• Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Enhanced compliance with banking regulations by arranging regular audits and training sessions for staff, ensuring adherence and reducing legal risks.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Developed comprehensive training programs, empowering employees to reach their full potential within the organization.