Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
GeneralManager

SHINCE MATHEW

Restaurant Manger
Dubai

Summary

An enthusiastic manager with drive, determination, and proven ability to ensure that a restaurant operates efficiently and profitably Having a track record of maximising guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the hospitality industry, it's working practices, recruitment, pay, conditions of employment, and diversity issues Accustomed to adhering to company standards and treating all customers with kindness and hospitality. I am now looking for a new and challenging managerial position that will make the best use of my existing skills and experience.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Cafe Supervisor-PROJECT CHAIWALA

Apparel Group
Dubai
07.2019 - 04.2023
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Optimised profits by controlling food, beverage, and labour costs.
  • Requisitioned and ordered ingredients, food, and other supplies to maintain optimum inventory.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when shorthanded.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Implemented cost saving measures to reduce operational costs and align with budget.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Senior Captain

Vythiri Village, Five Star Luxury Reso
Wayanad
03.2018 - 06.2019
  • displayed expert knowledge of alcoholic beverage service standards, laws, and regulations.
  • showed a high-level understanding of fine dining standards and practises.
  • Coordinated dining room staff schedules to provide adequate floor coverage.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Trained and managed dining room staff with diverse service backgrounds.
  • Demonstrated supervisory competency with point-of-sale (POS) equipment operations and cash handling practises.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.

Shift Supervisor

London Fish & Ships
Muscat
02.2016 - 04.2018
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Built a performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Team Leader

Galitos Restaurant
Lulu, Kochi
06.2014 - 01.2016
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.

Education

Diploma - Hotel Management

Indian Institute of Management Studies
Kochi
07.2006 - 03.2008

Skills

    Event preparation

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Certification

BFH & PIC Certification Under Dubai

Reference

Will provide upon request.

Timeline

Cafe Supervisor-PROJECT CHAIWALA

Apparel Group
07.2019 - 04.2023

Senior Captain

Vythiri Village, Five Star Luxury Reso
03.2018 - 06.2019

Shift Supervisor

London Fish & Ships
02.2016 - 04.2018

Team Leader

Galitos Restaurant
06.2014 - 01.2016

Diploma - Hotel Management

Indian Institute of Management Studies
07.2006 - 03.2008

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SHINCE MATHEWRestaurant Manger