Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Shine Andrews

Summary

Accomplished Sr. Collection Officer with a proven track record in debt recovery and decision-making, demonstrated at Dubai Islamic Bank. Skilled in negotiating payment plans and enhancing account status, leveraging conflict resolution strategies and professionalism. Expertise in converting delinquent accounts and improving financial outcomes, showcasing a blend of hard and soft skills essential for optimal performance.

Overview

11
11
years of professional experience

Work History

Sr. Collection Officer

Dubai Islamic Bank
02.2017 - Current

1.Monitoring accounts to identify overdue payments

2.Negotiate suitable payment plans & Restructure options

3. Handle questions and complaints

4.Convert delinquent accounts to current customers

5.Update account status and database regularly

Sr. Collection Officer

Fox Payment Service Provider LLC
10.2015 - 12.2016

1.Rent overdue collections and legal proceedings for al Zajel Real Estate

2.Reconcile the accounts receivable ledger

3.Update payment Records

4.Follow-up with clients on overdue accounts

Collections-officer

Hadaf Al Khaleej Debt Collection LLC
04.2013 - 09.2015

1.Handled First Gulf Bank & National Bank of Abudhabi write off cases

2.Collections for Credit card& Personal Loan accounts

3.Meetings with debtors in office and on field.

4.Used skip tracing and other techniques to locate debtors.

Education

Bachelor of Commerce -

Annamalai University
India
03.2011

High School Diploma -

State Board of Kerala
India
03.2007

Skills

  • Debt recovery expertise
  • Decision-Making Competence
  • Conflict Resolution Strategies
  • Professionalism and Ethics

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)

Additional Information

DOB : 21/02/1989

Valid UAE Driving License

Timeline

Sr. Collection Officer

Dubai Islamic Bank
02.2017 - Current

Sr. Collection Officer

Fox Payment Service Provider LLC
10.2015 - 12.2016

Collections-officer

Hadaf Al Khaleej Debt Collection LLC
04.2013 - 09.2015

Bachelor of Commerce -

Annamalai University

High School Diploma -

State Board of Kerala
Shine Andrews