SHINE DONKOR
Kasoa,Ghana
Summary
Dedicated professional with a strong foundation in problem-solving, computer literacy, and attention to detail. Demonstrates excellent teamwork and communication skills, complemented by a professional appearance and attitude. Adept at multitasking and delivering exceptional customer service, aiming to leverage these skills in a dynamic work environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service
Takoradi Airport
Sekondi-Takoradi, Ghana
2020.02 - 2023.09
- Provided updates on flight delays, cancellations, and gate changes
- Coordinate with security, baggage, and airline staff for smooth operations
- Handled passenger inquiries and resolve complaints professionally
- Greeted and assist passengers at check-in counters and boarding gates
- Managed lost and found items and baggage claims
- Assisted passengers with special needs, including wheelchair services
- Verified travel documents and issue boarding passes
Customer Service
Ho Airport
Ho, Ghana
2017.01 - 2019.11
- Provided information about flight schedules, delays, and gate changes
- Ensured that the system contains accurate passenger records.
- Issued boarding passes and baggage tags
- Checked in passengers, ensuring that all necessary travel documents are valid and in order
- Assisted passengers with their baggage, including weighing and tagging luggage, and handling lost or damaged luggage claims
- Provided passengers with information about the airport, including locations of gates, restrooms, restaurants, and shops
- Resolved passenger complaints or referring them to a supervisor when necessary
- Handled special requests, such as seat assignments or upgrades, and assisting passengers with disabilities or those traveling with young children
Education
High School Diploma - General Science
Sogakope Senior High School
Ghana 2013.08 - 2016.09
Diploma in midwifery - Midwifery
Nursing And Midwifery Traninig College
Ghana 2017.08 - 2020.09
Skills
- Problem-solving
- Computer literacy
- Attention to detail
- teamwork
- Professional appearance and attitude
- Strong communication skills
- Multitasking
- Excellent customer service
LANGUAGES
English
Fluent
Timeline
Customer Service
Takoradi Airport
2020.02 - 2023.09
Diploma in midwifery - Midwifery
Nursing And Midwifery Traninig College
2017.08 - 2020.09
Customer Service
Ho Airport
2017.01 - 2019.11
High School Diploma - General Science
Sogakope Senior High School
2013.08 - 2016.09