SHINE MATHEW

Plan and coordinate all the arrival /departure activities for Customer Airline at T2/DWC to ensure a safe and on time turnaround of the flights. Liaise closely with Ramp and Customer Services teams to ensure adherence to the SLAs and highlight any potential problems to minimize any impact or disruptions.

Specific to T2 Fly Dubai (FZ handling):

• Ensure transfer connections on FZ flights are met as per published minimum connecting time by liaising with transfer desks / gates to ensure quick smooth connection of passengers and baggage.
• Responsible for the resolution of any discrepancy on board the FZ flight that may arise due to duplicate check in, incorrect seating or any other check in/boarding irregularities. In consultation with SDC (Ramp), investigate and finalise any operational delays and ensure accurate delay reports are published to Line departments.
• Coordinate with the ramp operations team leader (ROTL) to make sure that the quick ramp transfer cargo on FZ flights is offloaded, transported and delivered within the agreed minimum connecting time to avoid any delays.

• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights
• Evaluated performance, set schedules, and coached team members on work areas
• Connected electrical power unit and hoses to aircraft
• Optimized space usage when loading cargo and baggage into aircraft compartments
• Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo
• Managed cargo and baggage during flights while to keep items well-stowed and secure.

• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
• Used DCS to prepare pre-departure and post-departure reports and passenger manifests
• Verified identification and travel documents to efficiently board passengers for on-time departure
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Handled Various International Airlines Departure and Arrivals
• Verified identification and travel documents to efficiently board passengers for on-time departure.