Shini Rupesh

• Creating spreadsheet reports on vehicle statistics and analytically summarizing for reviews
• Creating service contracts and updating customer profile in SAP
• Understanding customer requirements and assigning to the right service consultant
• Maintaining appointment system and follow up those customers who had missed their appointment
• Overall knowledge of service center activities like periodic service requirements and order opening etc
• Prepare and analyze service inflow and revenue reports for ABP
• Updating HR interface module on employee leaves, overtime and punctuality
• Follow up on staff resumption date, leave extension etc
• Demonstrated knowledge of company products and services, including pricing plans and features.
• Educated customers about the features and benefits of different services offered by the company.
• Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
• Detailed operations, expected changes, and typical duration of service to customers.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Conducted customer satisfaction surveys to identify areas for service improvement.

Answered customer inquiries and provided accurate information regarding products and services.

• Gathered customer feedback through surveys and used the data to improve customer service.
• Maintained detailed records of customer interactions, transactions, and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Handling reception and attending telephone calls on the board
• Manage all office routine correspondences and follow-ups, preparing business documents like letters, faxes and memos; obtain signatures and proper distribution and filing of the documents
• Keeping track of bills and invoices
• Developed and implemented strategies to increase customer base and revenue growth.
• Created presentations on the company's services, products, pricing plans and marketing campaigns.
• Negotiated contracts with clients for new business development initiatives.