Shiny Thomas

• Assisted in providing web development and digital marketing services. Achieved monthly sales targets through consistent support of sales initiatives. Helped negotiate contracts and close deals. Managed CRM pipeline to enhance lead-to-conversion rates. Fostered strong client relationships, contributing to repeat business growth.

• Fintech company
• Insurance sales and personal loan customer support. Email and calls. Handled grievance.
• Delivered empathetic and prompt support across email and live chat with good customer satisfaction score.
• Resolved 500+ customer queries per month, reducing average resolution time by 20%.
• Ensured service quality standards, leading to a 15% improvement in client retention.
• Cultivated strong relationships with clients, enhancing customer retention and satisfaction.

• Assisted with owner and tenant onboarding processes. Supported customer service initiatives in rental agreement department. Managed real estate sales cycle from inquiries to agreements. Enhanced client satisfaction through effective communication and prompt support.

• Immigration sales, Experience in Singapore student visa.
• Prospected and closed partnerships with 15+ new clients, contributing to 25% revenue growth.
• Developed sales presentations and proposals, enhancing client acquisition.
• Handled 7 team members with sales and communication training.

Oversaw customer engagement during vehicle demonstrations and test drives. Managed financing options to optimize customer satisfaction. Facilitated seamless vehicle delivery processes to enhance client experience.