SHIPIN PADMAKUMAR
Service Engineer
Dubai
Summary
Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 6 years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Service Engineer
Super Freez Technical Services LLC
Dubai
2017.09 - Current
- Wrote and revised maintenance procedures.
- Communicated project requirements and areas for improvement in design review meetings.
- Evaluated final product's overall performance, reliability and safety.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Established and monitored maintenance protocols to deliver reliable service.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Met compliance with city safety regulations and led team in regular safety education.
- Performed troubleshooting & diagnosis of HVAC equipment.
- Provided technical training for maintenance team members on new system enhancements.
- Created reports of maintenance activity to share with management for operational analysis.
- Created maintenance schedule for team to cover regular service needs and emergency requests.
- Assisted drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.
- Completed root cause analysis, logged faults, and prepared system reports.
- Responded to maintenance requests to repair equipment malfunctions.
- Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
- Coordinated installation of systems, machinery, and components.
Office Administrator
True Color Jewels LLC
Dubai
2016.01 - 2017.04
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Technical Support Specialist
Convergys India Services (P) LTD
Bangalore
2013.01 - 2014.04
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Technical Support Specialist
Sutherland Global Service Ltd.
Chennai & Kochi
2010.02 - 2013.01
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Education
B.Tech - Computer Science And Engineering
College of Engineering, Chengannur
Kerala, India 2003.06 - 2007.06
Class XII (CBSE) - Science
Jawahar Navoday Vidyalaya, Chennithala
Kerala, India 2001.06 - 2003.03
Class X (CBSE) -
Jawahar Navodaya Vidyalaya, Chennithala
Kerala, India 2000.06 - 2001.03
Skills
Equipment installation (Supervision)
undefinedTimeline
Service Engineer
Super Freez Technical Services LLC
2017.09 - Current
Office Administrator
True Color Jewels LLC
2016.01 - 2017.04
Technical Support Specialist
Convergys India Services (P) LTD
2013.01 - 2014.04
Technical Support Specialist
Sutherland Global Service Ltd.
2010.02 - 2013.01
B.Tech - Computer Science And Engineering
College of Engineering, Chengannur
2003.06 - 2007.06
Class XII (CBSE) - Science
Jawahar Navoday Vidyalaya, Chennithala
2001.06 - 2003.03
Class X (CBSE) -
Jawahar Navodaya Vidyalaya, Chennithala
2000.06 - 2001.03
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