SHIPIN PADMAKUMAR
Service Engineer
Dubai
Summary
Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 6 years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Service Engineer
Super Freez Technical Services LLC
Dubai
09.2017 - Current
- Wrote and revised maintenance procedures.
- Communicated project requirements and areas for improvement in design review meetings.
- Evaluated final product's overall performance, reliability and safety.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Established and monitored maintenance protocols to deliver reliable service.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Met compliance with city safety regulations and led team in regular safety education.
- Performed troubleshooting & diagnosis of HVAC equipment.
- Provided technical training for maintenance team members on new system enhancements.
- Created reports of maintenance activity to share with management for operational analysis.
- Created maintenance schedule for team to cover regular service needs and emergency requests.
- Assisted drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.
- Completed root cause analysis, logged faults, and prepared system reports.
- Responded to maintenance requests to repair equipment malfunctions.
- Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
- Coordinated installation of systems, machinery, and components.
Office Administrator
True Color Jewels LLC
Dubai
01.2016 - 04.2017
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Technical Support Specialist
Convergys India Services (P) LTD
Bangalore
01.2013 - 04.2014
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Technical Support Specialist
Sutherland Global Service Ltd.
Chennai & Kochi
02.2010 - 01.2013
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Education
B.Tech - Computer Science And Engineering
College of Engineering, Chengannur
Kerala, India 06.2003 - 06.2007
Class XII (CBSE) - Science
Jawahar Navoday Vidyalaya, Chennithala
Kerala, India 06.2001 - 03.2003
Class X (CBSE) -
Jawahar Navodaya Vidyalaya, Chennithala
Kerala, India 06.2000 - 03.2001
Skills
Equipment installation (Supervision)
Measurement techniques
Equipment operation
Equipment monitoring
Design planning
Operational Support
Written and verbal communication
Staff Training
Administration
Timeline
Service Engineer
Super Freez Technical Services LLC
09.2017 - Current
Office Administrator
True Color Jewels LLC
01.2016 - 04.2017
Technical Support Specialist
Convergys India Services (P) LTD
01.2013 - 04.2014
Technical Support Specialist
Sutherland Global Service Ltd.
02.2010 - 01.2013
B.Tech - Computer Science And Engineering
College of Engineering, Chengannur
06.2003 - 06.2007
Class XII (CBSE) - Science
Jawahar Navoday Vidyalaya, Chennithala
06.2001 - 03.2003
Class X (CBSE) -
Jawahar Navodaya Vidyalaya, Chennithala
06.2000 - 03.2001