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Shiraje Namanda
Dubai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Fitness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Member Experience Specialist
The Warehouse Fitness Centre
Dubai, UAE
05.2024 - 06.2026
- Managed membership accounts, updating information to maintain accuracy and compliance.
- Assisted members with inquiries, resolving issues promptly and effectively.
- Delivered exceptional member service to enhance overall experience and satisfaction.
- Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Membership Sales Representative
UAEJJ Fitness
Dubai, UAE
02.2023 - 04.2024
- Generated leads by researching potential clients and identifying key decision-makers to approach.
- Conducted tours of facilities for prospective members, highlighting benefits and features to encourage sign-ups.
- Increased member engagement with creation of personalized membership plans.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Assisted in maintaining a clean, organized work environment conducive to productivity.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Education
BBA - Accounting And Finance
Makerere University
Kampala, Uganda 08-2018
Skills
- Exceptional communication
- CRM software expertise - (Keep Me, Sentinel)
- Complaint handling
- Member account management
- Membership renewals
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Computer skills
- Customer service excellence
- Verbal and written communication
- Phone etiquette (50 calls per day)
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
Member Experience Specialist
The Warehouse Fitness Centre
05.2024 - 06.2026
Membership Sales Representative
UAEJJ Fitness
02.2023 - 04.2024
BBA - Accounting And Finance
Makerere University
Accomplishments
🏆 100% Mystery Shopper Performance Award (2026)
Received company-wide recognition for achieving a perfect score during a mystery shopper assessment by demonstrating:
* Exceptional customer service
* Strong sales and presentation skills
* Expert product and membership knowledge
* Professional client follow-up and relationship building
* Outstanding brand representatio
REFERENCES
- MARTIN IRWIN DAVID - Branch Manager, The warehouse fitness Centre, bm_dsp@whgym.com
- SHARON LOPEZ - Customer service Manager, The warehouse fitness Centre, customerservice@whgym.com
Education
BR. BBA,UACE